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Client Support Specialist

2 months ago

Walnut Creek, California, United States iStaff Pros Full time
Overview:

As a Client Support Specialist at iStaff Pros, you will serve as the primary point of contact for our esteemed clients, ensuring they receive outstanding assistance and support. Your main objective will be to enhance client satisfaction by responding to inquiries, resolving concerns, and providing detailed information about our insurance offerings.

Core Responsibilities:
  • Interact with clients through various channels including phone, email, and chat to deliver timely and professional support.
  • Respond to client questions regarding insurance policies, coverage options, and claims processes.
  • Efficiently manage policy modifications, renewals, and updates with precision.
  • Work collaboratively with team members to guarantee a smooth client experience.
  • Inform clients about different insurance products and suggest tailored solutions to meet their requirements.
  • Assist in addressing billing and payment inquiries.
Required Qualifications:
  • Demonstrated experience in customer service, preferably within the insurance sector.
  • Strong communication and interpersonal skills.
  • Detail-oriented with excellent organizational capabilities.
  • Ability to manage difficult situations with compassion and professionalism.
  • Familiarity with customer service software and insurance management tools.
Educational Background:
  • High school diploma or equivalent (mandatory).
Employee Benefits:
  • Attractive guaranteed hourly wage.
  • Opportunities for commission and bonuses.
  • Health insurance options available.
  • Paid time off.
  • Observance of federal holidays.
  • Reimbursement for licensing and continuing education.
  • Compensation for product training.
  • Opportunities for career growth.
  • And much more.
This is a Full-Time, permanent role.