Bilingual Customer Service Representative

1 month ago


Tampa, Florida, United States Cricket Wireless Authorized Retailer Full time

Job Title: Bilingual Customer Sales and Service Representative

Job Description:

We are seeking a highly motivated and skilled Bilingual Customer Service Representative to provide exceptional customer service to our Spanish-speaking customers.

Responsibilities:

* Respond to customer inquiries via phone, email, and chat in a timely and professional manner
* Provide accurate information about our products and services to customers
* Resolve customer complaints and issues in a calm and efficient manner
* Document customer interactions and maintain accurate records
* Collaborate with other departments to ensure customer satisfaction

Requirements:

* Fluent in both English and Spanish (reading, writing, and speaking)
* High school diploma or equivalent
* Excellent communication and interpersonal skills
* Ability to multitask and work in a fast-paced environment
* Strong problem-solving skills
* Customer service experience preferred

We are a Cricket Wireless Authorized Retailer, and this role is a great opportunity to work with a dynamic team and provide excellent customer service to our customers.

Salary/Benefits:

* Base Salary Range $13.00 hourly
* Base + Commission (Hourly Pay and Commission Paid Weekly)
* Medical, Dental, Vision & Supplemental Insurance Benefits eligible after 60 days

Job Type:

* Full-Time/ Part-Time
* Hourly- Non-Exempt

Environment & Physical Demands:

* Ability to occasionally lift 10 to 25 pounds
* Constant walking and standing; frequent bending, stooping, and reaching

If you are a team player with a positive attitude and a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity.



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