Bilingual Bank Customer Service Representative

5 days ago

Tampa, Florida, United States MCI Careers Full time
Job Title: Bilingual Bank Customer Service Representative

Job Summary:

We are seeking a highly motivated and customer-focused Bilingual Bank Customer Service Representative to join our team. As a Bilingual Bank Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling inbound calls, and resolving customer issues in a timely and professional manner.

Key Responsibilities:

  • Handle inbound customer calls in a courteous and timely manner
  • Listen to customers, understand their needs, and resolve customer issues
  • Escalate customer issues to the appropriate staff and managerial for resolution as needed
  • Ensure first call resolution through problems solving and effective call handling
  • Follow the processes of the Client program and perform all tasks in a courteous and professional manner
  • Utilize knowledge base and training to accurately answer customer questions
  • Create and maintain customer CRM records with accurate call details
  • Accurately document call resolution in appropriate systems
  • Strictly follow client process for handling financial issues and inquiries
  • Comply with requirements surrounding confidential information and personal information
  • Follow all required scripts, policies, and procedures
  • Adhere to all attendance and work schedule requirements including all scheduled training

Requirements:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem-solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred Qualifications:

  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • State or Federal work experience

What We Offer:

  • Competitive compensation and benefits package
  • Opportunities for career growth and advancement
  • A dynamic and supportive work environment
  • Professional development and training opportunities
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A 401(k) retirement plan with company match
  • Paid time off and holidays
  • A fun and engaging work environment

How to Apply:

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application, including your resume and a cover letter, to our website.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve.

Thank you for considering MCI Careers as your employer of choice. We look forward to reviewing your application.

  • Bilingual Bank Customer Service Representative

    2 weeks ago

    Tampa, Florida, United States ValorVIP Full time

    Job Title: Bilingual Bank Customer Service RepresentativeAre you a customer service enthusiast looking for a new challenge? Do you have excellent communication skills and a passion for helping others? We're seeking a Bilingual Bank Customer Service Representative to join our team at ValorVIP!Job Summary: As a Bilingual Bank Customer Service Representative,...

  • Bilingual Bank Customer Service Representative

    2 weeks ago

    Tampa, Florida, United States MCI Careers Full time

    Job Title: Bilingual Bank Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Bilingual Bank Customer Service Representative to join our team. As a Bilingual Bank Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling inbound calls, and resolving customer...

  • Bilingual Bank Customer Service Representative

    5 days ago

    Tampa, Florida, United States MCI Military Recruitment Full time

    Job Title: Bilingual Bank Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Bilingual Bank Customer Service Representative to join our team. As a Bilingual Bank Customer Service Representative, you will be responsible for providing exceptional customer service to our bank customers, handling inbound calls, and...

  • Bilingual Customer Service Representative

    1 month ago

    Tampa, Florida, United States MCI Military Recruitment Full time

    Job Title: Bilingual Bank Customer Services RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Bilingual Bank Customer Services Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and...

  • Bilingual Customer Service Representative

    4 weeks ago

    Tampa, Florida, United States ValorVIP Full time

    Job Title: Bilingual Bank Customer Services RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Bilingual Bank Customer Services Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their issues, and ensuring their...

  • Bilingual Customer Service Representative

    2 weeks ago

    Tampa, Florida, United States MCI Careers Full time

    Job Title: Bilingual Bank Customer Service RepresentativeAre you a customer service enthusiast looking for a new challenge? Do you have excellent communication skills and a passion for helping others? We're seeking a bilingual customer service representative to join our team at MCI Careers!Job Summary:We're looking for a highly motivated and customer-focused...

  • Bilingual Customer Service Representative

    2 weeks ago

    Tampa, Florida, United States ValorVIP Full time

    Job Title: Bilingual Bank Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Bilingual Bank Customer Service Representative to join our team at ValorVIP. As a key member of our customer service team, you will be responsible for providing exceptional service to our commercial and public sector clients.Key...

  • Bilingual Customer Service Representative

    3 weeks ago

    Tampa, Florida, United States MCI Careers Full time

    Job Title: Bilingual Bank Customer Services RepresentativeWe are seeking a highly motivated and customer-focused Bilingual Bank Customer Services Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a best-in-class...

  • Bilingual Customer Service Representative

    2 weeks ago

    Tampa, Florida, United States Mass Markets Full time

    Job Title: Bilingual Customer Service RepresentativeWe are seeking a highly skilled and bilingual customer service representative to join our team at Mass Markets. As a representative, you will be responsible for providing exceptional customer service to our commercial and public sector clients.Key Responsibilities:Provide bilingual customer service support...

  • Bilingual Customer Service Representative

    3 weeks ago

    Tampa, Florida, United States Mass Markets Full time

    Bilingual Customer Service Representative OpportunityWe are seeking a highly skilled Bilingual Customer Service Representative to support our commercial and public sector clients. As a key member of our team, you will be responsible for providing exceptional customer service to clients in both English and Spanish.Key Responsibilities:Provide bilingual...

  • Bank Customer Service Representative

    4 weeks ago

    Tampa, Florida, United States MCI Careers Full time

    Job Title: Bank Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Bank Customer Service Representative to join our team. As a Bank Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their issues, and ensuring their satisfaction.Key...

  • Bilingual Customer Service Representative

    1 week ago

    Tampa, Florida, United States MCI Careers Full time

    Job Title: Bilingual Inbound Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Bilingual Inbound Customer Service Representative to join our team. As a Bilingual Inbound Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling inbound calls,...

  • Bank Customer Service Representative

    1 month ago

    Tampa, Florida, United States ValorVIP Full time

    Job Title: Bank Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Bank Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their issues, and ensuring their satisfaction.Key...

  • Bilingual Customer Service Representative

    4 weeks ago

    Tampa, Florida, United States MCI Military Recruitment Full time

    Job Title: Bilingual Inbound Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Bilingual Inbound Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and...

  • Bilingual Customer Service Representative

    2 weeks ago

    Tampa, Florida, United States ValorVIP Full time

    Job Title: Bilingual Inbound Customer Service RepresentativeAt ValorVIP, we are seeking a highly motivated and customer-focused Bilingual Inbound Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving customer issues, and...

  • Customer Service Representative-Bilingual

    1 month ago

    Tampa, Florida, United States Kane's Full time

    Job DescriptionKey ResponsibilitiesWe are seeking a highly skilled Customer Service Representative-Bilingual to join our team at Kane's Furniture. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues in a timely and professional...

  • Bilingual Customer Service Representative

    2 weeks ago

    Tampa, Florida, United States Cricket Wireless Authorized Retailer Full time

    Job Title: Bilingual Customer Sales and Service Representative Job Description: We are seeking a highly motivated and skilled Bilingual Customer Service Representative to provide exceptional customer service to our Spanish-speaking customers. Responsibilities: * Respond to customer inquiries via phone, email, and chat in a timely and professional...

  • Bilingual Customer Service Representative

    3 weeks ago

    Tampa, Florida, United States ValorVIP Full time

    Job Title: Bilingual Inbound Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Bilingual Inbound Customer Service Representative to join our team at ValorVIP. As a key member of our contact center, you will be responsible for providing exceptional customer service to our clients, resolving customer issues, and...

  • Bilingual Customer Service Representative

    3 weeks ago

    Tampa, Florida, United States AppleOne Full time

    Job OpportunityWe are seeking a highly skilled and bilingual customer service representative to join our team at AppleOne. As a customer service representative, you will be responsible for providing exceptional support to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide top-notch...

  • Bilingual Customer Service Representative

    3 weeks ago

    Tampa, Florida, United States AppleOne Full time

    Job OpportunityWe are seeking a highly skilled and bilingual customer service representative to join our team at AppleOne. As a customer service representative, you will be responsible for providing exceptional support to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide excellent...