Bilingual Customer Service Representative

4 weeks ago


Tampa, Florida, United States Venture Tech Solutions, Inc. Full time
About the Role:

As a Bilingual Customer Service Representative at Lighthouse, you will play a vital role in delivering exceptional customer experiences. We are seeking a highly motivated and organized individual to join our team, providing top-notch support to our clients.

Key Responsibilities:
  • Answer inbound calls from enrolled customers, identifying their needs and offering the most suitable resources or resolutions.
  • Ensure that the service delivered meets contractual goals and other Key Performance Indicators (KPIs).
  • Greet customers in a courteous, friendly, and professional manner, adhering to company-specific procedures.
  • Listen attentively to customer needs and concerns, demonstrating empathy while building rapport.
  • Address billing questions by explaining the components of customer accounts.

Requirements:
  • Time Management Skills: ability to prioritize and manage multiple tasks.
  • Outstanding organizational skills and attention to detail.
  • Ability to multitask in a fast-paced environment.
  • Proficient in English and Spanish (bilingual preferred).

What We Offer:
  • Competitive hourly rate ($16.00-$17.00).
  • 401(k) with employer match.
  • Medical, vision, and dental insurance.
  • Disability and life insurance.
  • Paid holidays and time off (PTO).
  • Service time awards and more.

Location and Schedule:
  • On-site location: 4919 Memorial Hwy, STE 160, Tampa, FL 33634.
  • Monday to Friday, 9:00 AM - 5:30 PM or 10:00 AM - 6:30 PM.

About Us:
Lighthouse has been a leader in the debt settlement industry since 2015, helping thousands of individuals and families achieve financial freedom. We provide a supportive and dynamic work environment, with opportunities for growth and development.

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