Helpdesk Support Specialist

2 weeks ago


Irving, Texas, United States Resource Informatics Group Full time
Job Title: Helpdesk Support

Resource Informatics Group is seeking a highly skilled Helpdesk Support professional to join our team. As a Helpdesk Support specialist, you will be responsible for delivering exceptional technical support to internal and external stakeholders, ensuring effective communication and issue resolution across language barriers.

Key Responsibilities:
  • Provide technical support for incoming queries and issues related to applications supported by the team, by troubleshooting, diagnosing causes, and providing solutions.
  • Manage customer inquiries and maintain organized records in the ticketing system.
  • Respond promptly to customer inquiries and provide timely resolutions.
  • Collaborate with team members to provide support to customers and ensure seamless communication.
  • Translate system and application documents in both English and Japanese.
Requirements:
  • Bachelor's degree in computer science or related field.
  • 1-2 years' experience in IT support or related field.
  • Basic computer skills, including Microsoft Outlook and MS-Office.
  • Prior experience in troubleshooting technical issues.
  • Experience with server management, including Linux and Windows.
  • Knowledge of IT networking and scripting is a plus.
Essential Functions:
  • Respond promptly to customer inquiries.
  • Manage customer inquiries and maintain organized records in the ticketing system.
  • Provide technical support for incoming queries and issues related to applications supported by the team.
  • Manage customer accounts daily and ensure data accuracy.
  • Organize workflow to meet customer timeframes.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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