IT Support Specialist

1 day ago


Irving, Texas, United States Climatec Full time
Job Title: IT Support Specialist

Job Summary:
Climatec, LLC is seeking an IT Support Specialist to provide end-user support to all employees. The ideal candidate will have 1+ year(s) of experience troubleshooting Windows PC issues and providing end-user support. The successful candidate will be detail-oriented, passionate about technology, and committed to providing an excellent end-user experience.

Key Responsibilities:

  • Provide end-user support to all employees, including working tickets from the help desk, taking support calls on the hotline, and working with employees on critical issues.
  • Troubleshoot and resolve end-user PC issues.
  • Ensure the new hire separation process is fully completed in every instance.
  • Maintain equipment and software inventory, including decommissioning and donation processes for old equipment.
  • Maintain documentation for end-user internal IT processes.
  • Create and maintain end-user knowledge base articles on frequently requested issues and processes.
  • Collaborate with the IT Manager, Systems Engineers, and Administrators on projects.
  • Participate in an on-call rotation for critical end-user support issues.

Requirements:

  • 1+ year(s) experience troubleshooting Windows PC issues.
  • 1+ year(s) experience providing end-user support.
  • Must be detail-oriented.
  • Must be passionate about technology.
  • Must always strive to provide an excellent end-user experience.

Preferred Skills:

  • Experience with Active Directory.
  • Experience with Windows Server OS.
  • Experience supporting Mobile Device OS (Android, Apple iOS).
  • Experience with Office 365 Applications (Teams, SharePoint, OneDrive).
  • Experience with supporting Virtualization Technologies (VMware Workstation, Oracle VM VirtualBox, etc.).
  • Experience with Kace 1000 for Desktop Management.
  • Experience with Kace 2000 for Image Creation.
  • Experience with Mitel Connect VoIP System (ShoreTel).

Benefits:

  • Medical.
  • Dental.
  • Vision.
  • Flexible Spending Accounts.
  • 401K w/ company match.
  • Life/AD&D/LTD.
  • Paid Vacation/Sick/Holidays.
  • Employee Assistance Program.
  • Pet Insurance.

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