IT Support Specialist
1 day ago
Job Summary:
Climatec, LLC is seeking an IT Support Specialist to provide end-user support to all employees. The ideal candidate will have 1+ year(s) of experience troubleshooting Windows PC issues and providing end-user support. The successful candidate will be detail-oriented, passionate about technology, and committed to providing an excellent end-user experience.
Key Responsibilities:
- Provide end-user support to all employees, including working tickets from the help desk, taking support calls on the hotline, and working with employees on critical issues.
- Troubleshoot and resolve end-user PC issues.
- Ensure the new hire separation process is fully completed in every instance.
- Maintain equipment and software inventory, including decommissioning and donation processes for old equipment.
- Maintain documentation for end-user internal IT processes.
- Create and maintain end-user knowledge base articles on frequently requested issues and processes.
- Collaborate with the IT Manager, Systems Engineers, and Administrators on projects.
- Participate in an on-call rotation for critical end-user support issues.
Requirements:
- 1+ year(s) experience troubleshooting Windows PC issues.
- 1+ year(s) experience providing end-user support.
- Must be detail-oriented.
- Must be passionate about technology.
- Must always strive to provide an excellent end-user experience.
Preferred Skills:
- Experience with Active Directory.
- Experience with Windows Server OS.
- Experience supporting Mobile Device OS (Android, Apple iOS).
- Experience with Office 365 Applications (Teams, SharePoint, OneDrive).
- Experience with supporting Virtualization Technologies (VMware Workstation, Oracle VM VirtualBox, etc.).
- Experience with Kace 1000 for Desktop Management.
- Experience with Kace 2000 for Image Creation.
- Experience with Mitel Connect VoIP System (ShoreTel).
Benefits:
- Medical.
- Dental.
- Vision.
- Flexible Spending Accounts.
- 401K w/ company match.
- Life/AD&D/LTD.
- Paid Vacation/Sick/Holidays.
- Employee Assistance Program.
- Pet Insurance.
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