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Front Desk Representative

2 months ago

Sterling Virginia, United States Hyatt House DullesSterling Full time
Job Summary

As a Front Desk Agent at Hyatt House Dulles/Sterling, you will be responsible for providing exceptional guest service, registering guests, and handling various hotel operations. This role requires a positive and upbeat personality, excellent communication skills, and the ability to work in a fast-paced environment.

Responsibilities:
  • Register guests and handle check-ins and check-outs in a friendly and efficient manner.
  • Provide information and assistance to guests regarding hotel services, facilities, and local attractions.
  • Operate the front desk computer system and ensure accurate and efficient processing of guest transactions.
  • Handle guest inquiries and resolve issues in a professional and courteous manner.
  • Work effectively in a team environment and maintain a clean and organized work area.
Requirements:
  • High school diploma or equivalent required; college coursework in a related field is helpful.
  • Experience in a hotel or related field is preferred.
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
  • Knowledge of hotel operations, including front desk procedures and guest services.
  • Excellent communication and problem-solving skills.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Fun and dynamic work environment.