Front Desk Representative

4 weeks ago


Virginia Beach, Virginia, United States Planet Fitness - Excel Fitness Full time
Job Summary

We are seeking a highly motivated and detail-oriented Front Desk Representative to join our team at Planet Fitness - Excel Fitness. As a key member of our operations team, you will be responsible for providing exceptional customer service, maintaining a clean and welcoming environment, and ensuring the smooth operation of our club.

Key Responsibilities
  • Provide excellent customer service to members and guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Maintain the cleanliness and organization of the front desk area, including the reception desk, waiting area, and surrounding spaces.
  • Ensure that all necessary paperwork and documentation is completed accurately and efficiently, including membership applications, guest passes, and other administrative tasks.
  • Process transactions and handle cash and credit card payments in a secure and accurate manner.
  • Assist with club promotions, events, and activities, including setup, execution, and teardown.
  • Perform daily club inspections to ensure that all areas of the club are clean, safe, and well-maintained.
  • Communicate effectively with team members, management, and members to ensure a positive and productive work environment.
Requirements
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic math skills and accuracy with handling cash and credit card transactions.
  • Ability to lift up to 25 pounds and stand for long periods of time.
Benefits
  • Competitive hourly rate.
  • Opportunities for advancement and professional growth.
  • Free Planet Fitness Black Card membership.
  • Discounts on merchandise and services.


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