Front Desk Representative

1 week ago


Sterling, Virginia, United States Weinstein Health And Wellness LLC Full time
Job Summary

Weinstein Health And Wellness LLC is seeking a highly skilled and bilingual Front Desk/Receptionist to join our team. As the first point of contact for our clients, you will be responsible for providing exceptional customer service, ensuring a warm and welcoming experience for all visitors.

Key Responsibilities
  • Provide top-notch customer service, responding to client inquiries and resolving issues in a timely and professional manner.
  • Manage client relationships, building trust and rapport through effective communication and follow-up.
  • Process payments, schedule appointments, and maintain accurate records of client interactions.
  • Stay up-to-date on promotions, discounts, and services offered, and communicate this information to clients in a clear and concise manner.
  • Collaborate with team members to achieve sales goals, promote products, and enhance the overall client experience.
  • Assist in developing and implementing promotional events to increase memberships and drive business growth.
  • Utilize software to track client visits, manage appointments, and maintain accurate records.
  • Address customer complaints and feedback, escalating issues to management as needed.
Requirements
  • Fluent Spanish language skills, with excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities, with the ability to handle multiple assignments simultaneously.
  • Proficiency in using technology to process and store information, with experience in spa management software a plus.
  • Previous experience in medical spas, retail, or sales roles, with a strong understanding of client needs and expectations.


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