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Service Excellence Representative

2 months ago

Norcross, Georgia, United States Richelieu Hardware Full time
Company Overview

Richelieu is a prominent North American distributor, importer, and manufacturer of specialized hardware and complementary products. Our offerings cater to a diverse clientele, including manufacturers of kitchen and bathroom cabinets, storage solutions, home furnishings, office furniture, and hardware retailers. With over 130,000 product options, 112 distribution centers, and a dedicated team serving over 110,000 customers, Richelieu remains at the forefront of a dynamic industry.

Since 1968, Richelieu has embraced a strong set of Core Values that guide our operations: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership. These principles empower us to fulfill our Mission: to enable our customers to grow their businesses profitably through exceptional design and creation of kitchens, closets, and storage spaces.

Our Opportunity
We are currently looking for a Customer Service Representative to join our team of professionals.

Being part of Richelieu means being part of a larger mission. As a growing international organization, we prioritize our people and culture, career development opportunities, and the balance between work and home life.

Key Responsibilities
The Customer Service Representative plays a vital role in our organization, primarily responsible for delivering customer service support by obtaining, analyzing, and verifying order information promptly. This role focuses on supporting our extensive closet solutions. The representative will ensure high standards of service and customer satisfaction. Reporting directly to the Operations Manager, the responsibilities include:
  • Responding to customer phone calls for order placements and providing sales quotes.
  • Collaborating closely with outside sales representatives on customer orders and quotes.
  • Assisting walk-in customers in the showroom with inquiries and order placements.
  • Generating new or complementary sales through phone and face-to-face interactions in the showroom.
  • Researching product solutions to address customer project issues.
  • Working hours are Monday to Friday, day shift only.
What We Are Looking For
  • Experience in customer service, either by phone or in-person, with the ability to sit at a desk for extended periods.
  • Interest or knowledge in interior design, cabinetry, millwork, kitchen and bath design, or closet solutions.
  • Strong general math skills; comfortable working with numbers and calculations.
  • Excellent communication skills, maintaining a positive and professional demeanor with all customers.
  • Commitment to providing top-quality service in alignment with our core value of Customer Focus.
  • Fluency in Spanish is highly desired to assist our bilingual customers.
  • Experience with AS400 (database) is preferred but not mandatory.
  • High school diploma or equivalent required; additional education may be beneficial.
  • Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
Compensation and Benefits
  • Competitive hourly pay rate based on market standards.
  • Comprehensive group insurance program (medical, dental, vision, life, disability, etc.).
  • Employee Stock Purchase Plan with employer matching.
  • 401(K) plan with employer matching.
  • Paid vacation, sick days, and holidays.