Senior Account Manager

9 hours ago

Marquand, Missouri, United States Circle Logistics Full time
Job Title: Senior Account Manager

At Circle Logistics, we are seeking a highly skilled and experienced Senior Account Manager to join our team. As a Senior Account Manager, you will be responsible for managing and promoting our services to new customers, building and managing your book of business, and providing outstanding customer service.

Key Responsibilities:
  • Generate and identify new sales opportunities through research, analysis, and discovery.
  • Maintain and grow existing accounts by managing customer day-to-day requirements.
  • Build and expand your book of business with carriers while maintaining a strong relationship.
  • Operate with autonomy and independent decision-making, managing accounts daily.
  • Provide and negotiate freight rates with carriers.
  • Manage your daily shipments to ensure timely pick-up and delivery.
  • Actively procure new carriers based on volume and lane density.
  • Properly qualify carriers booked to prevent any service failures.
  • Take responsibility for critical loads/critical customers.
  • Analyze customers' needs and offer personalized solutions.
  • Match customer demand with quotes for their freight-related inquiries.
  • Build strategies that will result in increased sales and stronger partnerships.
  • Solve complex problems and be the main contact for all your accounts' communications.
  • Organize and manage your daily shipments to ensure our No Fail policy.
  • Collaborate with your team on pricing strategy and account implementation plans.
  • Review sales activities and prospective customers with management.
Requirements:
  • High School diploma, GED, or equivalent experience required.
  • Associate or Bachelor's Degree in logistics or business-related field preferred.
  • 3-5 years of experience in a logistics environment required.
  • Experience with and/or ability to learn a variety of TMS/CRM platforms.
  • Above average proficiency with Google Drive and Microsoft Office (vlookup, pivot tables, reports).
  • Proven track record of success as an Account Manager.
Skills/Aptitude:
  • Excellent written and verbal communication skills.
  • Ability to thrive in a fast-paced working environment and multitask.
  • Strong attention to detail and organization.
  • Ability to maintain a positive attitude.
  • Presents self in a highly professional manner to others and understands that honesty and ethics are essential.
  • Ability to work independently and to exercise discretion on important matters.
  • Excellent problem-solving, and time management skills, including the ability to affect, interpret, and implement management policies and/or operating practices.
  • Maturity and experience to effectively negotiate with carriers and customers.
  • Strong work ethic and dependability.
  • Ability to work a flexible schedule including nights, weekends, and holidays as business needs dictate.
License/Qualifications:
  • None required.
Physical Requirements:
  • Close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus, with or without corrective lenses.
  • Significant walking or other means of mobility.
  • Ability to work in a seated position for long periods (up to 8 hours).
  • Ability to reach, bend, stoop, push, and/or pull, and frequently lift to 35 pounds and occasionally lift/move 40 pounds.
Working Conditions:
  • Generally in an indoor office setting; may include occasional participation in outdoor company events.
  • Varying schedule to include evenings, holidays, weekends, and extended hours as business dictates.
  • While performing duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat/cold during support of outside activities.
  • The noise level in the work environment is usually moderate to loud.

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