Technical Support Engineer
1 month ago
Benefits:
• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
POSITION SUMMARY
The IT Support Specialist / Engineer plays a crucial role in delivering technical assistance and support for hardware and software issues. This position is integral to ensuring smooth operations and high-quality service delivery.
KEY RESPONSIBILITIES
• Deliver on-site technical support to both internal and external clients, adhering to established Service Level Agreements (SLAs).
• Serve as the primary contact for customers, coordinating the scheduling of on-site support with internal teams and the Service Desk to maintain exceptional service standards.
• Execute repairs on malfunctioning equipment, ensuring compliance with the highest operational standards and collaborating with relevant technical teams for resolution.
• Conduct site assessments for new client locations, preparing for the installation of products and services under the guidance of senior personnel.
• Identify and escalate any issues to the appropriate operational channels for prompt resolution.
• Perform routine maintenance on equipment according to pre-established schedules and manufacturer guidelines.
• Provide support for Windows 10 desktops, printers, audio/video displays, and kiosks.
REQUIREMENTS
• At least 1 year of experience in providing on-site support and performing repairs on PCs, printers, LAN/WAN equipment, and audio/video displays.
• Proven experience in delivering support in line with Service Level Agreements.
PREFERRED QUALIFICATIONS
• Experience in the airport or airline sector is advantageous.
• Flexibility to work during day shifts, night shifts, and holidays is required.
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