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Healthcare Customer Service Specialist
2 months ago
The role encompasses a range of responsibilities within a medical office setting, focusing on patient interactions and administrative tasks.
Key Responsibilities:
1. High school diploma is required.
2. Familiarity with patient scheduling, insurance processes, and billing is advantageous.
3. Strong communication and customer service abilities are essential.
4. Capability to adapt to computerized medical office systems is necessary.
Core Duties:
- Handles incoming calls, manages appointment scheduling, checks patients in and out, contacts patients for follow-ups, and addresses no-show appointments.
- Welcomes patients in a courteous and professional manner.
- Completes patient registration processes efficiently.
- Confirms daily schedules with healthcare providers and assists with any necessary adjustments.
- Documents patient wait times and communicates with other departments to enhance patient flow.
- Supports the billing department by collecting co-pays and ensuring accurate patient information is provided.
- Verifies that insurance documentation is current and accessible for staff.
- Ensures compliance with HIPAA regulations and provides privacy notices to patients as required.
- Performs additional tasks as assigned and adapts to various roles as needed.
1. Maintains an organized and tidy workspace, promptly reporting any safety concerns.
2. Demonstrates efficient time management and offers assistance to colleagues when tasks are completed.
3. Communicates any challenges or concerns regarding job responsibilities to the team leader.
4. Completes all duties with minimal errors and adheres to established deadlines.
5. Represents the organization professionally at all times, fostering positive interactions with patients, staff, and external parties.
6. Strives to build cooperative relationships with colleagues to fulfill job responsibilities effectively.
7. Collaborates with all staff members to ensure optimal patient care and uphold the standards set by the medical team.
8. Adheres to compliance protocols related to job functions, engaging in ongoing education and following documentation guidelines.
9. Ensures thorough and accurate documentation in both paper and electronic medical records when applicable.
10. Works alongside EMR staff to maintain quality and contribute to future system enhancements.
11. Upholds patient confidentiality in accordance with HIPAA standards.
