Receptionist - Customer Service Representative
3 days ago
About Brown & Brown
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Job Summary
We are seeking a highly organized and customer-focused Receptionist to join our team. As a key member of our front office, you will be responsible for providing exceptional customer service, managing incoming calls and messages, and maintaining a professional and welcoming environment.
Key Responsibilities
- Customer Service
- Operate a multi-line phone system to receive and direct incoming calls in a timely and professional manner.
- Respond to client inquiries and direct them to the appropriate staff member or department.
- Transfer calls to staff or voicemail when necessary.
- Front Desk Operations
- Manage and distribute incoming mail and messages.
- Collect and process outgoing mail and packages.
- Maintain a neat and organized front office area.
- Administrative Support
- Assist with data entry and other administrative tasks as needed.
- Prepare and distribute documents, reports, and other materials.
- Perform various clerical duties to support the team.
Additional Responsibilities
- Mail and Package Management
- Open and sort incoming mail and packages.
- Separate and distribute mail and packages to the appropriate departments.
- Assist with Federal Express package pickup requests.
- Record Keeping
- Keep a daily log of employee absences and tardiness.
- Maintain accurate records of mail and package delivery.
- Printing and Scanning
- Prepare and distribute printed materials, such as policy books and ID cards.
- Scan and digitize documents as needed.
Requirements
- Education and Experience
- High school diploma or equivalent required.
- Minimum one year of related experience preferred.
- Skills and Abilities
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Basic computer skills and knowledge of office software.
What We Offer
- Competitive pay and benefits package.
- Opportunities for growth and advancement.
- A dynamic and supportive work environment.
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