Front Desk Coordinator
4 weeks ago
Job Summary
We are seeking a highly skilled and compassionate Front Desk Coordinator to join our team at UnityPoint Health. As a key member of our patient services team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our patients and visitors.
Key Responsibilities
- Greets patients and visitors, obtains accurate information, and signatures for office records
- Processes co-payments, follows up on appointments, and answers phone calls in a professional and timely manner
- Retrieves, files, and scans medical correspondence, reports, and miscellaneous items as requested
- Collects payments, issues receipts, and reconciles daily accounts receivable activity
- Demonstrates a commitment to quality and customer service by striving to exceed expectations
Requirements
- High school degree or vocational school graduate
- Previous medical office experience preferred
- Strong customer service skills and excellent communication abilities
- Ability to understand and apply guidelines, policies, and procedures
- Proficient in Microsoft Office and medical terminology
Why UnityPoint Health?
- Commitment to our team members and a culture guided by uncompromising values
- Competitive Total Rewards program and benefits options
- Diversity, Equity, and Inclusion commitment and opportunities for growth and development
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