Front Desk Coordinator

4 weeks ago


Milwaukee, Wisconsin, United States UnityPoint Health Full time

Job Summary

We are seeking a highly skilled and compassionate Front Desk Coordinator to join our team at UnityPoint Health. As a key member of our patient services team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our patients and visitors.

Key Responsibilities

  • Greets patients and visitors, obtains accurate information, and signatures for office records
  • Processes co-payments, follows up on appointments, and answers phone calls in a professional and timely manner
  • Retrieves, files, and scans medical correspondence, reports, and miscellaneous items as requested
  • Collects payments, issues receipts, and reconciles daily accounts receivable activity
  • Demonstrates a commitment to quality and customer service by striving to exceed expectations

Requirements

  • High school degree or vocational school graduate
  • Previous medical office experience preferred
  • Strong customer service skills and excellent communication abilities
  • Ability to understand and apply guidelines, policies, and procedures
  • Proficient in Microsoft Office and medical terminology

Why UnityPoint Health?

  • Commitment to our team members and a culture guided by uncompromising values
  • Competitive Total Rewards program and benefits options
  • Diversity, Equity, and Inclusion commitment and opportunities for growth and development


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