Welcome Center Coordinator

4 days ago


Milwaukee, Wisconsin, United States Mount Mary University Full time
Job Summary

The Welcome Center Coordinator is a key role at Mount Mary University, responsible for providing exceptional visitor experiences and managing the integrated Welcome Center. This position requires strong customer service skills, attention to detail, and the ability to work autonomously.

Key Responsibilities
  • Co-supervise and train front desk staff, ensuring they are equipped to handle inquiries and provide accurate information.
  • Develop and implement new ideas to improve the Welcome Center's operations and customer service.
  • Perform backup duties as a Welcome Center staff member, ensuring seamless service delivery.
  • Ensure front desk staff are thoroughly trained in Student Information System (SIS) modules, including registration, admissions, financial aid, and billing.
  • Handle non-routine questions and difficult clients with professionalism and tact.
  • Maintain an 80/20 service goal for Admissions, Financial Aid, Student Accounts, and Registration.
  • Create and maintain a comprehensive FAQ database and reference guide to ensure accurate and timely information.
  • Coordinate display cases, information boards, and electronic signage updates daily.
  • Provide constant communication to staff via emails and meetings, and offer immediate consultation and feedback as needed.
  • Coordinate staff, student, and volunteer schedules to ensure adequate desk coverage during regular work days and arrange supplemental coverage as necessary.
  • Develop and maintain a comprehensive training manual for front desk staff.
Requirements
  • Bachelor's degree from an accredited college or university or equivalent work experience and Associate degree.
  • Two years of experience in higher education, specifically in Admissions, Financial Aid, or Registration, with supervisory experience.
  • Proficiency in MS Office suite, internet research, databases, and integrated student information systems.
  • Ability to work autonomously, make independent judgments, and render decisions with minimal direction.
  • Attentiveness to accuracy and detail-oriented.
  • Ability to work respectfully and productively with a diverse college staff and clientele.
  • Demonstrated success in developing and executing effective training programs.
  • Outstanding verbal, writing, and presentation skills, with the ability to communicate and interact effectively with Mount Mary University's constituents.
  • Demonstrated commitment to promoting inclusiveness and cultural competence, with experience working with underrepresented students and students from at-risk backgrounds.
  • Experience and understanding of current issues and developments in higher education.
  • Exceptional ability to multitask and prioritize projects.
Working Conditions
  • May be required to lift up to 40 lbs.
  • Must reach, bend, stoop, lift, sit, walk, or stand.
  • Some repetitive motion may be required.

Mount Mary University is an equal opportunity employer and welcomes applications from all qualified candidates. We are committed to diversity, equity, and inclusion and strive to create a work environment that is respectful and inclusive of all employees.



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