Hotel Front Office Manager

4 weeks ago


Milwaukee, Wisconsin, United States The Trade Hotel Milwaukee Full time
Job Summary

We are seeking a highly skilled Hotel Front Office Manager to lead our front desk team and ensure exceptional guest service. As a key member of our hotel team, you will be responsible for supervising a dedicated front desk team, assisting with accounting and financial functions, and maintaining high product and service scores.

Key Responsibilities
  • Supervise a front desk team to deliver exceptional guest service
  • Assist with accounting and financial functions related to the front desk
  • Maintain high product and service scores
  • Train team members in all areas of hotel operations
  • Act as Manager on Duty in the absence of the General Manager
  • Ensure safety and security of the property, staff, and guests
Requirements
  • Strong customer service skills, including problem-solving and complaint resolution
  • Strong interpersonal, relationship-building, and communication skills
  • Strong attention to detail and organizational skills
  • Ability to work 2nd shift
  • Ability to work effectively and efficiently in a fast-paced setting
  • Reliability and honesty
  • Desire to contribute to a supportive and effective team
About Us

The Trade Hotel Milwaukee is a premier hospitality property located in the heart of downtown Milwaukee. We are a leader in the ownership, development, and operations of premier hospitality properties, with a commitment to excellence and a passion for delivering extraordinary guest experiences.

We offer a range of benefits and incentives to our team members, including paid sick time, paid time off, and flexible schedules. We also offer opportunities for growth and development, including dedicated training and development programs and educational and professional certification assistance.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.



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