Front Desk Representative

3 weeks ago


Milwaukee, Wisconsin, United States The Marcus Corporation Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Pfister Hotel in downtown Milwaukee. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all who visit our hotel.

Key Responsibilities
  • Greeting and Welcoming Guests: Greet and welcome guests as they arrive at the hotel, providing a warm and friendly welcome to our property.
  • Check-In and Check-Out: Check guests in and out of rooms, ensuring a smooth and efficient process.
  • Communication and Problem-Solving: Effectively communicate with guests, responding to their requests and resolving any issues that may arise.
  • Cash Handling and Accuracy: Maintain cash handling accuracy, including responsibility for the House Bank.
  • Other Duties: Perform other duties as assigned by management, including responding to guest requests and answering phone calls in a professional and clear manner.
Requirements
  • Excellent Customer Service Skills: Possess excellent customer service skills and communication abilities, with a focus on providing exceptional service to our guests.
  • Previous Experience: Previous hotel, receptionist, customer service, front desk, or administrative experience is preferred.
  • Physical Demands: Ability to stand and move throughout the front office, with the physical ability to perform essential job functions.
  • Language Skills: Ability to read, listen, and communicate effectively in English, both verbally and in writing.
  • Computer Skills: Ability to access and accurately input information using a moderately complex computer system.
What We Offer
  • Free Meal: A free, well-balanced meal every shift.
  • Room Discounts: Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties.
  • Other Benefits: Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa, as well as discounted parking and other perks.

We are an equal opportunity employer and welcome applications from qualified candidates who share our commitment to providing exceptional service and creating memorable experiences for our guests.



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