Customer Service Representative

4 weeks ago


Mt Juliet TN USA, United States Hollister Incorporated Full time
Customer Service Representative

We are seeking a dedicated and customer-focused individual to join our fast-paced team as a Customer Service Representative in our high-volume call center. The Customer Service Representative is the advocate of the customers for the Company, so empathy and compassion are paramount. The representative is responsible for the timely processing of all new patient accounts, coordinates scheduling of services for assigned sales representative, maintain customer files and the production of all delivery paperwork. Develops and maintains a strong relationship with the other departments, including Referral Management and the coordinating Territory Sales Manager.

Responsibilities:
  • Handle inbound and outbound customer calls, emails, and inquiries with professionalism and courtesy.
  • Address and resolve customer concerns or issues in a timely and effective manner.
  • Adhere to all HIPAA guidelines/regulations.
Requirements:
  • High school diploma or equivalent required.
  • Ability to pass a drug and background check.
  • Basic working knowledge of computer systems; Brightree experience a plus.
What We Offer:
  • Variety of Medical, Dental and Vision Insurance Plans
  • 401k Plan
  • PTO and Paid Holidays
  • EAP
  • Employee Discounts


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