Service Coordinator Specialist

1 month ago


Bothell, Washington, United States Patterson Companies, Inc. Full time

Job Summary

Patterson Companies, Inc. is seeking a highly skilled Service Coordinator Specialist to join our team. As a key member of our dispatch operations, you will be responsible for providing exceptional customer service and ensuring the efficient scheduling of service requests.

Key Responsibilities

  • Triage customer calls and inquiries in a professional and courteous manner.
  • Assign and schedule service requests from clients and company personnel.
  • Manage resources effectively to ensure timely completion of service requests.
  • Monitor service orders assigned to technicians and ensure timely completion.
  • Reconcile CRM reports on a monthly basis to ensure accuracy and compliance.
  • Collaborate with the Branch Procurement Specialist to plan and coordinate resources.
  • Demonstrate a commitment to Patterson values and professionalism at all times.

Requirements

  • Associate's degree or higher preferred, or 2-5 years of equivalent industry experience.
  • Excellent written and verbal communication skills, with a strong customer service orientation.
  • Strong organizational and multi-tasking skills, with the ability to work in a fast-paced environment.
  • Ability to positively contribute to the Branch team environment.
  • Proficiency in Microsoft 365 and SAP CRM platforms.

Preferred Qualifications

  • 1-3 years of dispatching and customer service experience, with previous experience in the Dental industry preferred.
  • Previous working experience with project or resource coordination.
  • Bookkeeping/accounting experience preferred.

The potential compensation range for this role is $21.78 - $27.45, based on various factors such as candidate location, experience, and skills.



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