Service Coordinator Specialist
1 month ago
Job Summary
Patterson Companies, Inc. is seeking a highly skilled Service Coordinator Specialist to join our team. As a key member of our dispatch operations, you will be responsible for providing exceptional customer service and ensuring the efficient scheduling of service requests.
Key Responsibilities
- Triage customer calls and inquiries in a professional and courteous manner.
- Assign and schedule service requests from clients and company personnel.
- Manage resources effectively to ensure timely completion of service requests.
- Monitor service orders assigned to technicians and ensure timely completion.
- Reconcile CRM reports on a monthly basis to ensure accuracy and compliance.
- Collaborate with the Branch Procurement Specialist to plan and coordinate resources.
- Demonstrate a commitment to Patterson values and professionalism at all times.
Requirements
- Associate's degree or higher preferred, or 2-5 years of equivalent industry experience.
- Excellent written and verbal communication skills, with a strong customer service orientation.
- Strong organizational and multi-tasking skills, with the ability to work in a fast-paced environment.
- Ability to positively contribute to the Branch team environment.
- Proficiency in Microsoft 365 and SAP CRM platforms.
Preferred Qualifications
- 1-3 years of dispatching and customer service experience, with previous experience in the Dental industry preferred.
- Previous working experience with project or resource coordination.
- Bookkeeping/accounting experience preferred.
The potential compensation range for this role is $21.78 - $27.45, based on various factors such as candidate location, experience, and skills.
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