Call Center Dispatcher

3 weeks ago

Bothell, United States Medstar Transportation Full time

LOOKING FOR A FULFILLING CAREER?
Join Medstar Transportation as a CALL CENTER DISPATCHER

About Us:

Medstar is an experienced local ADA Paratransit and Non-Emergency Medical Transportation contracted provider, delivering safe and reliable rides since 1984. We provide several types of contracted transportation with wheelchair accessible vans, buses or sedans. Our services include non-emergency medical transportation, ADA paratransit, fixed route transportation, shuttle and commuting.

The Role:

As a Non-Emergency Medical Transportation (NEMT) Dispatcher, you will play a crucial role in ensuring the smooth coordination of transportation services for our clients. Your responsibilities will include:

  • Answer incoming calls.
  • Assist callers in a positive and helpful manner.
  • Assign incoming trips to the appropriate, most efficient driver.
  • Determine billing and eligibility of clients needing to set up transportation.
  • Communicate with clients and drivers in a professional, friendly, clear, and efficient manner.
  • Review schedules and comment accordingly through the checklists provided.
  • Respond to driver's texts promptly - no longer than 2-minute average wait time.
  • Resolve all driver issues.
  • Review all vital information with staff before handing it off.
  • Communicate and coordinate with the Fleet Manager regarding vehicle services/repairs.
  • Monitor the reservation inbox, as well as broker portals to ensure trips have been entered in a timely manner.
  • Be able to find coverage and reassign trips when callout happens.
  • Work with minimal supervision, once trained.
  • Do other assigned tasks as needed
Requirements:
  • Have excellent attendance and show reliability in all aspects
  • Knowledge in State, federal, DOT, and ADA regulations regarding transportation
  • Customer service experience
  • Excellent communication and written skills
  • Proficiency in all necessary computer programs and dispatching software
  • Working knowledge of Microsoft Office, especially Excel and Google docs
  • Typing speed of 40 WPM
  • Bilingual (English/Spanish) preferred, but not required
Benefits:
  • Performance bonus
  • Paid Training
  • 401(k)
  • Health Insurance


Work Schedule:

Option 1: 8PM-6AM (Overnight Dispatcher)

Option 2: 12PM-8PM

If you are a team player who is reliable, hard-working, positive, a fast learner, detail-oriented, can work without having to look at your personal cell phone during your shift, and loves to help people, then please: FILL OUT AN APPLICATION AND GET STARTED TODAY

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