Dispatcher / Customer Service Representative

1 week ago


Renton WA United States TEKsystems Full time

Description:

As a Customer Service Representative, you will be responsible for providing roadside assistance and handling the steps/protocols for broken down trucks. In this role, you will be responsible for handling all truck breakdowns from the initial intake call all the way through to the invoice/billing. There will be several outbound calls (5-7 on avg.) made during the lifespan of this case being closed. Service customers in need of emergency roadside assistance. Identify problems and determine the type of support needed to arrive at a solution. Arrange service response through a defined network of service providers, with a focus on driving business to our dealers.

- Avg. 35 calls per day

- Use Salesforce to close out cases

- Use maps to help pinpoint location of broken down trucks and advise nearest truck shop

- Calls are completely un-scripted

- Determine and deploy the appropriate service resource.

- Monitor job progress and provide timely updates to our customers.

- Document details of activity associated with each incident.

- Communicate effectively with various team members simultaneously to ensure appropriate actions are being pursued on behalf of the customer.

- Establish and assure method of payment.

- Provide non-emergency service scheduling for trucks and other support for contract maintenance customers.

Skills:

Customer service, Call center, Inbound call, outbound calls, salesforce crm

Additional Skills & Qualifications:

Must Haves:

- 1+ year of customer service experience

- Computer efficiency (ie. ability to navigate multiple systems such as Salesforce)

- Ability to multitask (will be taking calls a different stages of their case)

-Excellent communication skills

Nice to Have:

- Dispatching experience

- Salesforce knowledge

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



  • Renton, WA, United States TEKsystems Full time

    Description:As a Customer Service Representative, you will be responsible for providing roadside assistance and handling the steps/protocols for broken down trucks. In this role, you will be responsible for handling all truck breakdowns from the initial intake call all the way through to the invoice/billing. There will be several outbound calls (5-7 on avg.)...


  • Renton, United States TEKsystems Full time

    Description:As a Customer Service Representative, you will be responsible for providing roadside assistance and handling the steps/protocols for broken down trucks. In this role, you will be responsible for handling all truck breakdowns from the initial intake call all the way through to the invoice/billing. There will be several outbound calls (5-7 on avg.)...


  • Renton, United States TEKsystems Full time

    *Description:* As a Customer Service Representative, you will be responsible for providing roadside assistance and handling the steps/protocols for broken down trucks. In this role, you will be responsible for handling all truck breakdowns from the initial intake call all the way through to the invoice/billing. There will be several outbound calls (5-7 on...


  • Renton, United States TEKsystems Full time

    Description: As a Customer Service Representative, you will be responsible for providing roadside assistance and handling the steps/protocols for broken down trucks. In this role, you will be responsible for handling all truck breakdowns from the initial intake call all the way through to the invoice/billing. There will be several outbound calls (5-7 on...


  • Spokane, WA, United States Sturm Heating and Air Conditioning LLC Full time

    Job DescriptionJob DescriptionSturm Heating & Air Conditioning, a leading HVAC contractor in the Greater Spokane area for more than 85 years, is immediately hiring an HVAC Service Dispatcher.Position: HVAC Service DispatcherLocation: Spokane, WAShift: Monday - Friday, 8:00 AM to 5:00 PMCompensation: $20 - $23/hr (DOE)Benefits: Medical, dental, and...


  • Bothell, WA , USA, United States Mr Handyman Full time

    Job Title: Customer Service Representative/Dispatcher/Schedule CoordinatorWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative/Dispatcher/Schedule Coordinator. This role will be responsible for discussing and scheduling jobs with new and existing customers, as well as managing and optimizing...


  • Deerfield Beach, FL, United States Vaco Full time

    Vaco has a few immediate openings for a Overnight Dispatcher/Customer Service Representative in the Deerfield Beach Office in FL. primary responsibility of this position is to ensure the highest level of customer satisfaction during order taking, dispatching, scheduling of drivers and deliveries, delivery efficiency monitoring, and inter-departmental...


  • Plainville, CT, United States Cintas Full time

    Requisition Number: 185055 Job Description Cintas is seeking a Fire Customer Service and Dispatch Representative to provide customer service to both our internal partners and our external customers through various activities. Responsibilities include answering customer calls and providing prompt issue resolution; data entry; assisting in account...


  • Renton, Washington, United States Providence Health & Service Full time

    Job SummaryAs a Member Services Representative at Providence Health & Services, you will play a vital role in providing exceptional customer service to our members. This is a unique opportunity to make a meaningful impact in the lives of our patients and their families.Key ResponsibilitiesProvide timely and accurate responses to member inquiries via phone,...


  • Renton, Washington, United States Providence Health & Service Full time

    Job SummaryAs a Member Services Representative at Providence Health & Service, you will play a vital role in providing exceptional customer service to our members. You will be the first point of contact for members who call or write in with questions or concerns about their benefits, and you will be responsible for resolving their issues in a timely and...

  • Dispatcher

    2 weeks ago


    Fresno, CA, United States Calportland Full time

    Job Summary The Dispatch Representative works in the Dispatch Center to ensure timely product delivery while assisting customers with ordering quality concrete and building materials. This position is responsible for coordinating schedules of deliveries, which includes order taking, scheduling of orders, setting up deliveries, and effectively communicating...


  • Renton, United States ACG Seattle Full time

    We recently partnered with Verizon and their new 5G product campaign, so our team is expanding rapidly. We are hiring and training a Verizon Customer Service Representative to manage the sales and customer accounts throughout Seattle and the surrounding boroughs. The Verizon Customer Service Representative will be the face of our company and the Verizon 5G...

  • Service Dispatcher

    2 weeks ago


    Rancho Cordova, CA, United States Insight Global Full time

    A client of Insight Global is looking for a Dispatcher to join their Sacramento team! The Dispatcher will be responsible for: Receive inbound calls and, or emails, identify the nature of the call and, or email and document all information according to standard operating procedures and dispatch technicians accordingly Provide customers with updates and...


  • Renton, Washington, United States Ajilon Full time

    Customer Service RepresentativeAt Ajilon, we're seeking a skilled Customer Service Representative to join our team. As a key member of our healthcare network, you'll be responsible for answering incoming calls in a friendly and professional manner, assisting patients and physicians with questions and inquiries, and communicating with patients to take...


  • Renton, Washington, United States Domino's Franchise Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, answering phone calls, taking orders, and preparing pizzas to meet our high...

  • Service Dispatcher

    5 days ago


    Queens, NY, United States ROCS Grad Staffing Full time

    Position Responsibilities for Dispatcher / Logistics Coordinator:Dispatch all jobs to drivers quickly and accurately.Properly manage and coordinate driver availability as work dictates.Work closely with drivers (this includes assigning new jobs, obtaining charges and handling any driver problems)Communicate with Control Towers, with status updates as...


  • Renton, Washington, United States Rite Aid Full time

    Rite Aid Corp. is seeking a skilled Customer Service Representative to provide exceptional customer experiences. Key responsibilities include:Customer Service: Assist customers with their shopping needs, answer inquiries, and resolve complaints in a friendly and efficient manner.Transaction Processing: Complete customer transactions on the cash register...


  • Renton, Washington, United States Hobby Lobby Full time

    **Job Title:** Customer Service Representative **Overview:** Hobby Lobby is seeking a highly skilled and customer-focused individual to serve as a Customer Service Representative. This role is responsible for providing exceptional service to customers, ensuring their shopping experience is pleasant and efficient. **Key Responsibilities:** - **Customer...


  • Renton, Washington, United States Judiet Dere - State Farm Agent Full time

    Job Title: Customer Relations RepresentativeJob Summary:As a Customer Relations Representative with Judiet Dere State Farm Agency, Inc., you will play a vital role in delivering exceptional client experiences and supporting the growth of our successful insurance agency. We are seeking a detail-oriented, customer-focused team member with a passion for helping...


  • Renton, Washington, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC is seeking a Customer Service Representative to join our team. **Job Summary:** We are looking for a friendly and outgoing individual to provide exceptional customer service and support our team in delivering high-quality products to our customers. **Responsibilities:** * Greet customers with a smile and provide a positive experience *...