Dispatcher / Customer Service Representative
2 days ago
Description:
As a Customer Service Representative, you will be responsible for providing roadside assistance and handling the steps/protocols for broken down trucks. In this role, you will be responsible for handling all truck breakdowns from the initial intake call all the way through to the invoice/billing. There will be several outbound calls (5-7 on avg.) made during the lifespan of this case being closed. Service customers in need of emergency roadside assistance. Identify problems and determine the type of support needed to arrive at a solution. Arrange service response through a defined network of service providers, with a focus on driving business to our dealers.
- Avg. 35 calls per day
- Use Salesforce to close out cases
- Use maps to help pinpoint location of broken down trucks and advise nearest truck shop
- Calls are completely un-scripted
- Determine and deploy the appropriate service resource.
- Monitor job progress and provide timely updates to our customers.
- Document details of activity associated with each incident.
- Communicate effectively with various team members simultaneously to ensure appropriate actions are being pursued on behalf of the customer.
- Establish and assure method of payment.
- Provide non-emergency service scheduling for trucks and other support for contract maintenance customers.
Skills:
Customer service, Call center, Inbound call, outbound calls, salesforce crm
Additional Skills & Qualifications:
Must Haves:
- 1+ year of customer service experience
- Computer efficiency (ie. ability to navigate multiple systems such as Salesforce)
- Ability to multitask (will be taking calls a different stages of their case)
-Excellent communication skills
Nice to Have:
- Dispatching experience
- Salesforce knowledge
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
-
Dispatcher / Customer Service Representative
6 days ago
Renton, WA, United States TEKsystems Full timeDescription:As a Customer Service Representative, you will be responsible for providing roadside assistance and handling the steps/protocols for broken down trucks. In this role, you will be responsible for handling all truck breakdowns from the initial intake call all the way through to the invoice/billing. There will be several outbound calls (5-7 on avg.)...
-
Dispatcher / Customer Service Representative
7 days ago
Renton, United States TEKsystems Full timeDescription:As a Customer Service Representative, you will be responsible for providing roadside assistance and handling the steps/protocols for broken down trucks. In this role, you will be responsible for handling all truck breakdowns from the initial intake call all the way through to the invoice/billing. There will be several outbound calls (5-7 on avg.)...
-
Dispatcher / Customer Service Representative
4 days ago
Renton, United States TEKsystems Full time*Description:* As a Customer Service Representative, you will be responsible for providing roadside assistance and handling the steps/protocols for broken down trucks. In this role, you will be responsible for handling all truck breakdowns from the initial intake call all the way through to the invoice/billing. There will be several outbound calls (5-7 on...
-
Bothell, WA , USA, United States Mr Handyman Full timeJob Title: Customer Service Representative/Dispatcher/Schedule CoordinatorWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative/Dispatcher/Schedule Coordinator. This role will be responsible for discussing and scheduling jobs with new and existing customers, as well as managing and optimizing...
-
HVAC Service Dispatcher
2 days ago
Spokane, WA, United States Sturm Heating and Air Conditioning LLC Full timeJob DescriptionJob DescriptionSturm Heating & Air Conditioning, a leading HVAC contractor in the Greater Spokane area for more than 85 years, is immediately hiring an HVAC Service Dispatcher.Position: HVAC Service DispatcherLocation: Spokane, WAShift: Monday - Friday, 8:00 AM to 5:00 PMCompensation: $20 - $23/hr (DOE)Benefits: Medical, dental, and...
-
Deerfield Beach, FL, United States Vaco Full timeVaco has a few immediate openings for a Overnight Dispatcher/Customer Service Representative in the Deerfield Beach Office in FL. primary responsibility of this position is to ensure the highest level of customer satisfaction during order taking, dispatching, scheduling of drivers and deliveries, delivery efficiency monitoring, and inter-departmental...
-
Plainville, CT, United States Cintas Full timeRequisition Number: 185055 Job Description Cintas is seeking a Fire Customer Service and Dispatch Representative to provide customer service to both our internal partners and our external customers through various activities. Responsibilities include answering customer calls and providing prompt issue resolution; data entry; assisting in account...
-
Customer Service Representative
2 weeks ago
Renton, Washington, United States Providence Health & Service Full timeJob SummaryAs a Member Services Representative at Providence Health & Services, you will play a vital role in providing exceptional customer service to our members. This is a unique opportunity to make a meaningful impact in the lives of our patients and their families.Key ResponsibilitiesProvide timely and accurate responses to member inquiries via phone,...
-
Customer Service Representative
3 weeks ago
Renton, Washington, United States Providence Health & Service Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Pacific Medical Clinics. As a key member of our healthcare team, you will provide exceptional customer service to our patients and their families, ensuring a positive and compassionate experience.Key ResponsibilitiesProvide timely and accurate responses to patient...
-
Healthcare Customer Service Representative
2 weeks ago
Renton, Washington, United States Providence Health & Service Full timeJob SummaryAs a Member Services Representative at Providence Health & Service, you will play a vital role in providing exceptional customer service to our members. You will be the first point of contact for members who call or write in with questions or concerns about their benefits, and you will be responsible for resolving their issues in a timely and...
-
Customer Service Representative
3 weeks ago
Bothell, WA , USA, United States Mr Handyman Full timeJob Title: Customer Service Representative/Dispatcher/Schedule CoordinatorWe are a locally owned national company that provides professional maintenance, repair, and improvements to homes and businesses throughout Snohomish and King County with an emphasis on best-in-class customer service.Job Summary:We are seeking an exceptional Customer Service...
-
Dispatcher
5 days ago
Fresno, CA, United States Calportland Full timeJob Summary The Dispatch Representative works in the Dispatch Center to ensure timely product delivery while assisting customers with ordering quality concrete and building materials. This position is responsible for coordinating schedules of deliveries, which includes order taking, scheduling of orders, setting up deliveries, and effectively communicating...
-
Customer Service Representative
2 months ago
, MD, United States LEN THE PLUMBER LLC Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Dispatcher to join our High Volume Service Team at LEN THE PLUMBER LLC. As a Dispatcher, you will play a critical role in ensuring the efficient scheduling and dispatching of service technicians to meet the needs of our customers.Key ResponsibilitiesMaintain accurate and up-to-date service...
-
Customer Service Representative
4 months ago
Renton, United States ACG Seattle Full timeWe recently partnered with Verizon and their new 5G product campaign, so our team is expanding rapidly. We are hiring and training a Verizon Customer Service Representative to manage the sales and customer accounts throughout Seattle and the surrounding boroughs. The Verizon Customer Service Representative will be the face of our company and the Verizon 5G...
-
Customer Service Representative
3 weeks ago
Bothell, WA , USA, United States Mr Handyman Full timeCustomer Service Representative/Dispatcher/Schedule CoordinatorWe are a locally owned national company that provides professional maintenance, repair and improvements to homes and businesses throughout Snohomish and King County with an emphasis on best-in-class customer service. We are seeking an exceptional Customer Service Representative to discuss and...
-
Service Dispatcher
3 days ago
Rancho Cordova, CA, United States Insight Global Full timeA client of Insight Global is looking for a Dispatcher to join their Sacramento team! The Dispatcher will be responsible for: Receive inbound calls and, or emails, identify the nature of the call and, or email and document all information according to standard operating procedures and dispatch technicians accordingly Provide customers with updates and...
-
Customer Service Representative
2 weeks ago
Renton, Washington, United States Ajilon Full timeCustomer Service RepresentativeAt Ajilon, we're seeking a skilled Customer Service Representative to join our team. As a key member of our healthcare network, you'll be responsible for answering incoming calls in a friendly and professional manner, assisting patients and physicians with questions and inquiries, and communicating with patients to take...
-
Customer Service Representative
2 weeks ago
Renton, Washington, United States Domino's Franchise Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, answering phone calls, taking orders, and preparing pizzas to meet our high...
-
Customer Service Representative
3 weeks ago
Renton, Washington, United States South West Plumbing Heating Air and Electric Full timeJob Title: Customer Service RepresentativeSouth West Plumbing is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring their satisfaction with our products and services.Job Summary:We are looking for a...
-
Customer Service Representative
4 weeks ago
Nashville, TN, United States TEKsystems Full timeDescription:Inbound Customer Support for HVAC & Plumbing Repair Answer 50-60 calls per day (all inbound)Gather customer information, enter information and HVAC or Plumbing notes into database (assess the customer situation), determine the trade needed for customer - HVAC or Plumbing, explain the $79 dispatch/diagnostic fee (fee to dispatch a technician), ...