Automotive Service Consultant

2 weeks ago

Utica, New York, United States Leadcargmcutica Full time

Company Overview:
LeadCar is a newly established network of franchised new-car dealerships that represent sought-after import and luxury automotive brands. We are pioneers in the automotive retail sector, embracing innovation, and your distinct insights and ideas will contribute to our ongoing success.

We prioritize our team members, ensuring they receive the best support possible. Our dealerships operate at high volumes, and we are dedicated to serving our communities and customers with top-tier team members, cutting-edge facilities, and a diverse range of products to deliver exceptional service.

With a rich legacy dating back to 1933, the LeadCar GMC Utica team boasts a solid reputation for quality service in the Utica, NY, and surrounding central New York areas.

Position Summary:
We are seeking a skilled Automotive Service Consultant to enhance our team.

Key Responsibilities:
- Collaborate closely with the Service Manager to ensure operational excellence.
- Uphold high standards of customer satisfaction.
- Schedule service appointments efficiently.
- Gather customer and vehicle information prior to their arrival whenever feasible.
- Address phone inquiries regarding appointments and ongoing service work.
- Engage with customers to understand their concerns, demonstrating empathy and professionalism.
- Create detailed repair orders, ensuring all necessary fields are completed, including signatures from both the consultant and the customer.
- Document all services sold and obtain authorization from the Service Manager for any additional work or labor hours.
- Review technician notes to confirm that the 3 C's (Concern, Cause, Correction) have been addressed.
- Finalize repair orders upon job completion and ensure proper filing.
- Refer to service history, inspect vehicles, and recommend additional services as needed.
- Avoid overselling or applying high-pressure sales tactics, ensuring only necessary repairs are suggested.
- Establish the customer's payment method and obtain credit approval when required.
- Discuss diagnoses and recommendations with technicians to gain a comprehensive understanding.
- Provide customers with accurate written estimates for labor and parts.
- Prioritize addressing the customer's initial concerns.
- Monitor repair progress throughout the day and keep customers informed of any changes.
- Contact customers upon repair completion, reviewing the repair order and providing store hours for vehicle pickup.
- Assist customers in retrieving their vehicles, ensuring they understand the completed work and associated costs.
- Process customer payments (cash, check, or credit card).
- Request feedback from warranty customers to ensure satisfaction.
- Ensure vehicles are parked in designated areas, locked, and that keys are stored correctly.
- Keep service department forms, menus, and pricing guides current.
- Complete all required training and maintain certifications as mandated by manufacturers and the company.

Earnings Potential:
The salary range for this position is $45,000 to $75,000, with compensation based solely on commissions in accordance with the Company's Plan. Our comprehensive rewards package includes performance bonuses and competitive benefits for eligible employees.

Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Supplemental Benefit Insurance, including Life Insurance, Short and Long Term Disability Insurance, Accident Insurance, and more
- 401(K) Retirement Plan
- Paid Time Off
- Paid Holidays
- Employee Discounts
- Employee Referral Program
- Ongoing training through the Company and our manufacturer.

Qualifications:
- A minimum of one year of experience in service writing at a dealership, along with general sales experience, is required.
- Knowledge of customer service principles and processes is essential, including needs assessment, quality standards, and customer satisfaction evaluation.
- Ability to build productive relationships with the public, vendors, and dealership employees.
- Strong computer skills, particularly with dealership management systems and Excel.
- Effective time management skills and the ability to prioritize multiple tasks.
- Exceptional verbal and written communication skills.
- Ability to remain calm and effective in high-stress situations.
- Willingness to travel for training and other relevant courses.
- A valid driver's license is required for occasional travel, and the ability to operate manual transmission vehicles is preferred.
- A professional appearance and demeanor consistent with Company culture are expected.

LeadCar is an equal opportunity employer, committed to providing opportunities for all individuals without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, ancestry, ethnicity, disability, pregnancy, citizenship, marital status, familial status, military or veteran status, genetic information, or any other status protected by applicable law.

We strive to accommodate qualified applicants with disabilities during the hiring process, unless doing so would impose an undue hardship on our operations.

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