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Automotive Client Support Specialist

2 months ago

Utica, New York, United States MNP LLP Full time

Position Overview

MNP LLP is seeking a dedicated Automotive Client Support Specialist to join our team. This role is essential in ensuring exceptional service delivery to our customers in the automotive sector.

Key Responsibilities

  • Ensure 100% on-time delivery to clients.
  • Monitor and analyze delivery performance metrics.
  • Coordinate daily shipments and inventory management.
  • Prepare shipping documents and send Advanced Shipping Notifications (ASNs).
  • Respond promptly to customer inquiries via phone, email, or written communication.
  • Address and resolve discrepancies efficiently.
  • Document errors and investigate root causes.
  • Manage manual and EDI shipping processes.
  • Engage in forecasting activities to enhance service delivery.

Qualifications

  • Proficient in Microsoft Excel and Word.
  • Strong computer and mathematical skills.
  • Excellent verbal and written communication abilities.
  • Detail-oriented with a focus on accuracy.
  • Able to thrive in a team-oriented environment.
  • Composed under pressure and adaptable to change.

Company Culture

MNP LLP is a family-owned enterprise that values Humility, Integrity, Trust, Compassion, and Dedication. Our employees work collaboratively in teams while enjoying a degree of autonomy. We prioritize internal promotions and provide training and development opportunities at all levels. Our team members are highly valued, and we take pride in our long-standing relationships, with many employees having been with us for over 15 years.

Benefits

  • Health, dental, and vision insurance.
  • 401(k) plan with matching contributions.
  • Flexible spending accounts.
  • Tuition reimbursement programs.
  • Paid time off and employee assistance programs.
  • Employee discounts and referral bonuses.
  • Opportunities for community involvement and volunteer activities.

This is a full-time position with a competitive salary range.