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Automotive Customer Service Representative

2 months ago

Utica, New York, United States MNP LLP Full time
About MNP LLP

MNP LLP is a leading fastener manufacturer with a reputation for excellence since 1970. Our company values include Humility, Integrity, Trust, Compassion, and Dedication, creating a family-like environment where employees thrive.

Job Summary

We are seeking an experienced Automotive Customer Support Representative to join our Distribution team. As a key member of our team, you will provide exceptional customer service, ensuring timely delivery and resolving any discrepancies. If you have a strong attention to detail, excellent communication skills, and a passion for working in a fast-paced environment, we encourage you to apply.

Key Responsibilities
  • Provide 100% on-time delivery to customers
  • Track and chart delivery ratings
  • Schedule daily shipments/stock
  • Print shippers and sending ASNs
  • React to customers' needs via phone, email, or written in a timely manner
  • Resolve cumulative discrepancies
  • Chart errors and find root cause
  • Print manual and EDI shippers
  • Forecasting
Requirements
  • Proficient in Microsoft Excel and Word
  • Excellent computer skills
  • Excellent math skills
  • Excellent communication skills
  • Excellent writing skills
  • Ability to work in a team environment
  • Attention to detail and accuracy
  • Calm under pressure
  • Ability to handle constant change
Benefits
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance
Work Environment

MNP LLP offers a clean and safe work environment, with a strong focus on teamwork and employee development. We promote from within and offer training and development opportunities at all levels of the organization.