Retail Customer Support Specialist

1 week ago

Modesto, California, United States Schnitzer Steel Full time

Customer Service Advisor

Job Category: Retail Requisition Number: TEMPL013537

Job Overview

The Customer Service Advisor (CSA) plays a vital role in delivering exceptional customer experiences within a retail environment. This position is integral to the sales team, providing top-notch customer care and support. The CSA may start as a Greeter and has opportunities for advancement into roles such as Parts Sales or Store Sales Lead, contingent upon performance and dedication.

Key Responsibilities:

  • Embrace and promote the safety culture of the organization.
  • Collaborate effectively with team members to achieve collective goals.
  • Exhibit a high level of integrity in all interactions.
  • Welcome customers and provide them with essential information as they enter the store.
  • Respond to customer inquiries with enthusiasm and friendliness.
  • Adhere to loss prevention and quality assurance protocols at all times.
  • Participate in maintaining cleanliness and organization within the store, including tasks such as cleaning and tidying.
  • Follow all company policies and procedures diligently.
  • Recognize when customer issues require managerial assistance.
  • Complete sales training and apply the established sales model consistently.
  • Engage in ongoing training and education related to the business.
  • Perform additional duties as assigned.

Qualifications:

  • Commitment to safety in all aspects of work.
  • Strong interpersonal skills with a positive and outgoing demeanor.
  • Able to work flexible retail hours, including weekends and holidays.
  • Reliable transportation is essential.
  • Proficient in reading, writing, and speaking English; bilingual in Spanish is a plus.
  • Familiarity with automotive parts and products is beneficial.
  • Adhere to the company dress code, maintaining a professional appearance.
  • Previous retail experience is preferred but not mandatory.

Physical Requirements:

  • Regularly required to stand, lift, walk, bend, and stretch.
  • Manual dexterity is necessary for maintaining cleanliness and performing assigned tasks.
  • Vision must be adequate to perform job functions safely.
  • Able to remain on feet for the duration of the assigned shift.

Work Environment:

Regular exposure to outdoor weather conditions and occasional noisy environments.

Note: The above statements are intended to describe the general nature and level of work performed by individuals in this role. They are not exhaustive lists of all responsibilities, duties, and skills required.

Schnitzer Steel Industries, Inc. is an Equal Opportunity Employer and does not discriminate based on any protected status under local, state, or federal law.

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