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Retail Engagement Associate, Bloomingdale's

2 months ago

Modesto, California, United States Bloomingdale's Full time
Position Overview:
As a Customer Experience Specialist at Bloomingdale's, you will play a pivotal role in enhancing the shopping journey for our clientele. Your primary focus will be on delivering exceptional service and addressing customer needs effectively.

Key Responsibilities:
  • Provide outstanding customer service by assisting with merchandise inquiries and fulfilling customer requests, whether in-store or through virtual channels.
  • Utilize your product knowledge and digital tools to educate customers, guiding them in making informed purchasing decisions.
  • Foster relationships with customers and colleagues to ensure a seamless shopping experience.
  • Collaborate with team members to maintain high standards of store presentation and recovery.
  • Engage with management to relay customer feedback and contribute to ongoing improvements in service delivery.

What We Offer:
At Bloomingdale's, we are committed to creating a dynamic and inclusive work environment. We provide:
  • Comprehensive benefits including medical, dental, and vision coverage.
  • Opportunities for professional development and career advancement.
  • Support through our Employee Assistance Program, focusing on mental health and financial well-being.
  • Fully-funded educational benefits that cover tuition, books, and fees.
  • Engagement in community service and volunteer initiatives through our Colleague Resource Groups.

Who You Are:
You are dedicated to promoting a culture of diversity and inclusion, demonstrating respect for every individual. You possess:
  • Flexible availability, including weekends and holidays.
  • Strong communication skills, capable of engaging with customers and team members at all levels.
  • The ability to adapt to changing priorities in a fast-paced retail environment.
  • A minimum of one year of experience in retail or sales.

Physical Requirements:
This role requires:
  • Prolonged periods of standing and walking throughout the store.
  • Frequent use of technology, including computers and handheld devices.
  • Ability to lift and move items weighing up to 50 lbs.

About Bloomingdale's:
Bloomingdale's is dedicated to providing an exceptional shopping experience for our customers. We value creativity, innovation, and excellence in all areas of our business. Join us in making a difference in the lives of our customers and colleagues.