Onsite Patient Support Coordinator

1 week ago

Fort Wayne, Indiana, United States RevOne Companies Full time
Job Overview

The Onsite Patient Advocate Manager is tasked with the supervision of Patient Advocates across various locations, ensuring effective patient interactions and support. This role involves organizing, assigning, and monitoring team tasks and productivity, with a commitment to maintaining the highest quality standards through a patient-centered approach.

Key Responsibilities

  • Ensure compliance with all relevant laws, regulations, and organizational policies.
  • Maintain continuous communication with case management and patient access teams to foster an efficient working environment.
  • Engage in patient advocacy duties as needed, including:
    • Gathering and assessing patient information to verify eligibility.
    • Preparing and reviewing documentation for accuracy.
    • Completing insurance applications based on eligibility determinations.
  • Build and sustain professional relationships with internal staff and external clients.
  • Uphold confidentiality standards in accordance with regulations.
  • Demonstrate a willingness to assist those in need.
  • Keep all operational procedures related to patient advocacy current.
  • Participate in the recruitment and training of new team members.
  • Provide ongoing training and support for existing staff.
  • Address performance issues through counseling and guidance.
  • Evaluate employee performance, recognizing achievements and addressing areas for improvement.
  • Offer continuous coaching and communicate expectations clearly.
  • Resolve escalated issues from clients or staff effectively.
  • Identify and implement improvements in workflow and processes.
  • Meet performance tracking deadlines as requested by management.
  • Generate and present reports as required.

Essential Qualifications

  • Proficient in computer systems, including Epic, FACS, Artiva, and Microsoft Office Suite.
  • Strong verbal and written communication skills.
  • Ability to thrive in a dynamic, fast-paced environment.
  • Flexibility and adaptability to meet changing business needs.
  • High level of accuracy in task execution.
  • Knowledge of HIPAA regulations and compliance standards.
  • Excellent interpersonal skills and professional demeanor.
  • Quick learner with the ability to navigate multiple systems effectively.
  • Strong critical thinking and problem-solving abilities.
  • Exceptional organizational and time management skills.
  • Ability to work independently while managing multiple tasks.
  • Commitment to maintaining confidentiality.
  • Team-oriented mindset.
  • Thorough understanding of organizational policies and procedures.

Work Environment

The Onsite Patient Advocate Manager will engage with various reports, documentation, and staff, requiring sound judgment and decision-making skills. Guidance from senior management may be sought to ensure quality service delivery.

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