IT Support Specialist in Fort Wayne

1 week ago


Fort Wayne, Indiana, United States Desktop & Depot Support Full time
Position Overview

Are you ready to elevate your career in Information Technology? We invite you to explore a rewarding opportunity with us.

Role Summary:

Our organization is on the lookout for enthusiastic and career-oriented professionals to become part of our expanding team as a Desktop Support Technician in Fort Wayne. This position involves engaging with our esteemed clients and performing various Desktop Support tasks, including:

  • Providing comprehensive Workstation Software troubleshooting and repair
  • Executing IMAC – PC Installations, Moves, Adds, and Changes
  • Conducting Image Loads
  • Overseeing Asset Recovery processes
  • Implementing Asset tagging
  • Delivering Printer Support
  • Facilitating Client Center (Tech Bar) assistance
  • Updating IT Service Management systems
  • Performing additional Client Support responsibilities to ensure optimal Workstation functionality and customer satisfaction

Essential Qualifications:

  • Prior experience in Desktop Support is preferred, though training will be provided for entry-level candidates
  • Familiarity with PC Imaging processes
  • Experience in change management and incident management
  • Proficiency in utilizing tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wipe

Desirable Qualifications:

  • Certification as a Dell Technician
  • Expertise in Inventory Management

Requirements:

  • Must reside within a reasonable commuting distance of Fort Wayne and be prepared to work onsite
  • This position requires U.S. citizenship due to government contract stipulations

Core Values:

  • Exceptional communication skills, both written and verbal
  • Ability to work independently while valuing collaboration
  • Strong problem-solving capabilities
  • A desire for regular performance evaluations and career advancement opportunities
  • A commitment to a community of ethical and principled colleagues and clients

What We Offer: As part of our organization, you will be integrated into a team that prioritizes ethical values and mutual respect. We provide ongoing training and development opportunities to support your continuous professional growth.

About Us: We are a hybrid cloud and managed services consulting firm, recognized for our strategic partnerships with leading IT service providers such as AWS, IBM, and Microsoft. Our commitment to employee well-being is reflected in the diverse benefits we offer, including health, retirement, and professional development opportunities.



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