Manager of Onsite Patient Advocacy

2 weeks ago

Fort Wayne, Indiana, United States RevOne Companies Full time
Job Overview

The Onsite Patient Advocate Manager is tasked with supervising the Patient Advocate team across various locations, ensuring effective patient interactions and support. This role involves organizing, delegating, and monitoring the team's productivity to uphold the highest standards of service with a focus on patient-centered care.

Key Responsibilities

  • Ensure compliance with all relevant laws, regulations, and organizational policies.
  • Maintain continuous communication with Case Management, Patient Access teams, and other stakeholders to foster an efficient working environment.
  • Engage in Patient Advocate duties as needed to assist with referral processing, including:
    • Gathering and assessing patient information for eligibility.
    • Preparing and verifying documentation for accuracy.
    • Completing insurance applications based on eligibility findings.
  • Build and sustain professional relationships with internal staff and hospital personnel.
  • Uphold confidentiality standards at all times, adhering to privacy regulations.
  • Demonstrate a commitment to going above and beyond for patients in need.
  • Ensure all procedures related to the advocacy program are current and effective.
  • Participate in the recruitment and training of new team members, as well as ongoing staff development.
  • Address disciplinary and performance-related issues with staff as necessary.
  • Provide regular feedback and coaching to team members to enhance performance.
  • Resolve escalated issues from clients or staff efficiently.
  • Identify and implement improvements in workflow and processes.
  • Meet performance tracking deadlines as requested by senior management.
  • Generate and communicate reports effectively.

Qualifications

  • Proficient in computer applications, including Epic, FACS, Artiva, and Microsoft Office Suite.
  • Strong verbal and written communication abilities.
  • Capable of thriving in a dynamic, fast-paced environment.
  • Adaptable to changes in business needs.
  • Detail-oriented with a high level of accuracy in task execution.
  • Knowledgeable about HIPAA regulations and privacy standards.
  • Possess excellent interpersonal skills and a professional demeanor.
  • Quick learner with the ability to navigate multiple systems effectively.
  • Strong critical thinking and problem-solving capabilities.
  • Exhibit strong organizational and time management skills.
  • Ability to work independently while managing multiple tasks.
  • Commitment to maintaining confidentiality and a team-oriented mindset.
  • Thorough understanding of organizational policies and procedures.

Work Environment

This role requires the ability to manage various reports, documents, and employee interactions while exercising sound judgment in fulfilling job responsibilities. Guidance may be sought from senior leadership as needed to ensure quality service delivery.

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