Customer Support Specialist
2 days ago
Blue Tech LLC is a leading e-Learning company that provides critical training solutions to its customers. We are seeking a highly skilled Customer Support Specialist to join our team.
The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work independently and as part of a team. They will be responsible for providing top-notch customer service through various channels, including live chat, email, and phone.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Provide technical assistance and troubleshooting to customers using Blue Tech LLC's software.
- Collaborate with internal teams to ensure seamless customer service experiences.
- Stay up-to-date with product knowledge and technical skills to provide expert support.
Requirements:
- College degree or equivalent experience in a support role or help desk environment.
- Strong working knowledge of PC-based applications and internet browsers.
- Familiarity with web-based ticketing systems and record-keeping.
- Proficiency with Microsoft 365.
- Basic knowledge of computer and system configurations.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for growth and professional development.
- A competitive salary and benefits package.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual, please submit your application.
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