Front Desk Representative

1 week ago


Lake Forest, California, United States Homewood Suites & Hampton Irvine Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Homewood/Hampton Inn Irvine Spectrum. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless and comfortable stay.

Key Responsibilities
  • Guest Check-In/Check-Out: Efficiently handle guest check-ins and check-outs, verifying guest information, assigning rooms, and processing payments accurately.
  • Reservations Management: Manage and update reservations in the property management system (PMS), assisting guests with booking inquiries, modifications, and cancellations.
  • Customer Service: Provide exceptional service by addressing guest inquiries, concerns, and requests, resolving issues promptly and professionally.
  • Communication: Liaise with housekeeping, maintenance, and other hotel departments to fulfill guest requests and ensure a smooth operation.
  • Billing and Payments: Accurately process guest payments, including room charges, incidentals, and other transactions.
Requirements
  • Experience: Previous experience in a customer service role, preferably in the hospitality industry.
  • Education: High school diploma or equivalent required.
  • Skills: Strong communication and interpersonal skills, ability to multitask in a fast-paced environment, and detail-oriented with a focus on accuracy.
Benefits
  • Competitive Hourly Wage: With opportunities for growth within Hilton.
  • Health, Dental, and Vision Insurance: Comprehensive benefits package.
  • Paid Time Off and Holiday Pay: Generous time off and holiday pay.
  • Hilton Team Member Travel Program: Discounted stays at Hilton properties worldwide.


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