Front Desk Representative

3 days ago


Forest Lake, Minnesota, United States Golder Hospitality Properties Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Representative to join our hotel team at Golder Hospitality Properties. The ideal candidate will be responsible for providing exceptional customer service to our guests, managing reservations, and ensuring a pleasant and memorable stay for all guests.

Key Responsibilities
  • Perform the check-in and check-out process with accuracy and efficiency
  • Answer all incoming and in-house phone calls in a professional and courteous manner
  • Assist callers with making and/or changing reservations
  • Assist all guests as necessary to ensure a positive experience
  • Ability to work while standing for extended periods of time
Requirements
  • Great attention to detail
  • Excellent knowledge of local attractions and entertainment venues
  • Considerable knowledge of computer systems for registration, reservations, and backup systems
  • Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
  • Ability to read, write, speak, and understand the English language to communicate with employees and guests
What We Offer
  • Competitive wages
  • Paid time off
  • Hotel discounts
  • Bonus plan
  • Holiday pay
  • Advancement opportunities


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