Administrative Coordinator

2 weeks ago


Duluth, Georgia, United States Rich Ziegler - State Farm Agent Full time
Job Overview

POSITION SUMMARY:
As the Office Operations Manager for Rich Ziegler - State Farm Agent, you play a crucial role in ensuring the agency's objectives are met. Your leadership in implementing and upholding office protocols is essential for delivering exceptional customer experiences.

KEY RESPONSIBILITIES:

  • Build and maintain strong customer relationships, ensuring follow-ups are conducted as necessary.
  • Deliver prompt, accurate, and courteous customer service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing inquiries.
  • Utilize a customer-centric, needs-based approach to inform clients about available insurance solutions.
  • Maintain a well-organized office environment, ensuring it is equipped to meet customer demands and effectively promote relevant services.

REQUIRED QUALIFICATIONS:

  • Exceptional communication abilities, including written, verbal, and listening skills.
  • Strong organizational skills with a keen attention to detail.
  • Sales experience is advantageous.
  • Proactive in identifying and resolving issues.
  • Ability to thrive in a collaborative team setting.
  • Proficient in Windows-based applications.
  • Capable of coordinating efforts with colleagues to achieve agency objectives.
  • Able to excel in a dynamic, fast-paced environment.

EMPLOYEE BENEFITS:

  • Competitive salary with commission and bonus opportunities.
  • Paid time off, including vacation and personal/sick days.
  • Flexible working hours.
  • Opportunities for professional growth and advancement within the agency.
  • Reimbursement for licensing expenses.


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