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Centralized Administrative Scheduling Coordinator

2 months ago

Duluth, Georgia, United States National Vision Full time
Job Summary

We are seeking a highly skilled and detail-oriented Centralized Administrative Scheduling Analyst to join our team at National Vision. As a key member of our Operations Team, you will be responsible for planning and scheduling coverage and exam appointment slots in our offices, analyzing data to address business needs, and providing administrative support for various Clinical Services functions.

Key Responsibilities
  • Collect, analyze, and interpret data to inform business decisions and optimize scheduling processes.
  • Work closely with cross-functional teams to extract insights and contribute to strategic planning.
  • Analyze remote and hybrid doctor coverage requirements, participate in planning sessions, and analyze metrics.
  • Assist with corporate communications, tracking, and reporting, including preparing memos, emails, letters, spreadsheets, and presentations.
  • Efficiently and accurately open appointment slots in our centralized scheduling system and collaborate with field leadership and other departments on updates.
  • Support OD contract information, scheduling/payroll processing, including verification of time punches and management of benefit banks.
  • Maintain data analytics exam and store optimization initiatives.
  • Create and manage doctor schedules in conjunction with Field Leadership and Area Doctors.
  • Prepare reports for management, including Key Performance Indicators for forecasting, scheduling, and attendance policy compliance.
  • Work a rotating 5-day schedule, including Saturdays and Sundays.
  • Act as a liaison between the Retail Support Center and field leadership to champion exam and store optimization initiatives.
  • Assist with special projects or initiatives as needed.
Requirements
  • 2-4 years of experience in retail operations or administrative assistant roles.
  • 2-4 years of experience in writing corporate communications.
Preferred Skills
  • Advanced skills in presentation software, Excel spreadsheets, and word processing.
  • Strong verbal and written communication abilities.
  • Effective interpersonal skills.
  • Strong attention to detail.
  • Excellent organization, planning, judgment, and time management skills.
Travel Requirements
  • Approximately 10% overnight travel as needed.