Customer Service Representative

5 days ago

Anaheim, California, United States Northgate Markets Full time

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Northgate Markets. As a key member of our front-end team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.

Key Responsibilities:

  • Provide prompt and courteous service to customers, answering questions and resolving issues in a professional and friendly manner.
  • Operate a cash register accurately and efficiently, handling cash, credit card transactions, and other forms of payment.
  • Maintain a clean and organized store environment, including the checkout area, stockroom, and other areas as assigned.
  • Assist customers with bulk products, answer questions about products, and provide recommendations as needed.
  • Process sales transactions, handle returns and exchanges, and maintain accurate records of sales and inventory.
  • Work collaboratively with other team members to achieve sales goals and provide excellent customer service.
  • Adhere to company policies and procedures, including cash handling and security protocols.
  • Participate in ongoing training and development to improve skills and knowledge.

Requirements and Conditions:

  • High school education or equivalent preferred.
  • Ability to calculate figures and amounts accurately, including discounts, gross margins, and percentages.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and team members.
  • Ability to lift up to 50 pounds and stand for long periods of time.
  • Pass a standard drug test and qualify as being drug-free under the legal and medical guidelines permitted by the Drug-Free Workplace Act of 1988.

What We Offer:

  • A competitive hourly rate and opportunities for advancement.
  • A fun and dynamic work environment with a team-oriented culture.
  • Opportunities for ongoing training and development to improve skills and knowledge.
  • A 10% discount on most purchases made at Northgate Markets for you and one other family member in your household.

Why Join Northgate Markets:

  • We are a family-owned business with a long history of serving our community.
  • We offer a fun and dynamic work environment with a team-oriented culture.
  • We are committed to providing excellent customer service and creating a positive shopping experience for our customers.

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