Guest Experience Manager

3 weeks ago

Savannah, Georgia, United States CAVA - Georgia Full time

About CAVA - Georgia

CAVA - Georgia is a rapidly growing restaurant chain that prioritizes authenticity, curiosity, and the pursuit of excellence in everything we do. We are guided by a Mediterranean heritage that's been perfecting how to eat and live for four thousand years.

Our Culture

We foster a culture built on five core values:

  • Generosity First: We lead with kindness and prioritize the well-being of our team members and guests.
  • Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious, always seeking new ways to improve our operations and customer experience.
  • Act with Agility: We welcome change and adapt quickly to ensure our restaurants remain competitive and efficient.
  • Passion for Positivity: We greet each day with warmth and possibility, creating a positive and inclusive work environment.
  • Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose, striving for excellence in everything we do.

The Role

As a Guest Experience Manager at CAVA - Georgia, you will play a key role in supporting daily restaurant operations and leading a team of team members. Your responsibilities will include:

  • Leading and Developing Team Members: You will motivate and lead a team of team members, providing guidance and support to ensure they have the skills and knowledge needed to excel in their roles.
  • Ensuring a Positive Guest Experience: You will be responsible for the entire guest experience, ensuring that every guest leaves our restaurant feeling satisfied and valued.
  • Developing Culinary Leads: You will develop and train culinary leads to uphold food safety and quality standards, ensuring that our menu items are prepared to the highest standards.
  • Overseeing Food and Beverage Management: You will oversee food and beverage management, including inventory, ordering, and budgeting, to ensure that our restaurants remain profitable and efficient.
  • Assisting with Additional Duties: You will be responsible for putting deliveries away and assisting with any additional duties assigned by management.

Physical Requirements

The Guest Experience Manager role requires:

  • Bending and Reaching: You must be able to bend and reach overhead often, as well as lift up to 50 pounds.
  • Dexterity: You must possess dexterity to handle tongs, pots/pans, and other equipment.
  • Temperature and Environment: You must be comfortable working in temperatures ranging from hot to cold and near open flames.
  • Communication: You must maintain near constant communication with multiple people, including team members and guests.
  • Vision: You must have close vision, distance vision, and peripheral vision.

Benefits

As a Guest Experience Manager at CAVA - Georgia, you will enjoy a range of benefits, including:

  • Competitive Pay: You will receive a competitive hourly wage.
  • Health, Dental, and Vision Insurance: You will be eligible for health, dental, and vision insurance, as well as pet insurance and telemedicine services.
  • 401k Enrollment: You will be eligible to enroll in our 401k plan, with CAVA contributing to your retirement savings.
  • Paid Sick Leave and Parental Leave: You will receive paid sick leave and parental leave, as well as community service leave.
  • Free CAVA Meals: You will receive a free CAVA meal for every shift worked.

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