Intake Coordinator

6 days ago


Monroe, Georgia, United States Ridgeview Institute Monroe Full time
About the Role

We are seeking a highly skilled and compassionate Intake Technician to join our team at Ridgeview Institute Monroe. As an Intake Technician, you will play a critical role in ensuring the smooth and efficient intake process for our patients.

Key Responsibilities
  • Receive and process referral calls, gathering necessary demographic information and referring calls to the appropriate source or scheduling assessments as needed.
  • Properly triage emergency phone calls and walk-ins, ensuring timely and appropriate attention is provided.
  • Process all requests for information and external referrals, maintaining accurate records and communicating effectively with patients and healthcare providers.
  • Assist in arranging for patient admissions, including verifying benefits, initiating calls to physicians, and completing related tasks as directed by the Intake Clinicians, Intake Coordinator, and/or Director of A&R.
  • Determine and process Releases of Information as needed, adhering to established policies and procedures.
  • Assist in obtaining necessary records and information, ensuring confidentiality and compliance with regulatory requirements.
Requirements
  • Bachelor's Degree from an accredited college or university in a relevant field, such as occupational therapy, art, music, recreational therapy, humanities, or movement therapy. Master's degree preferred.
  • One (1) year of related experience, with a knowledge of psychiatric patient care techniques and an understanding of mental illness preferred.
  • Additional Skill Requirements: Successful completion of CPR Certification and CPI training before assisting with restraining procedures, and within 30 days of employment. Current Lifeguard and First Aid certification may be required for conducting swimming activities.
What We Offer
  • 401(k) + matching
  • Health insurance
  • 100% company-paid life insurance coverage up to 2x annual salary
  • Vision insurance
  • Dental insurance
  • 100% company-paid long-term disability insurance
  • Paid time off
  • Paid Holidays
  • Employee engagement events
  • Employee assistance program
  • Employee recognition program
  • Free parking
About Us

Ridgeview Institute Monroe is a leading mental health care hospital dedicated to setting the standard for excellence in psychiatric treatment. We offer a full continuum of care, including specialized programs for adolescents, adults, and older adults. Our team works closely with the community to build an efficient, comprehensive, and seamless continuum of care.

We take pride in offering dynamic, challenging, and highly rewarding positions that positively impact our patients and their families. As a valued member of our team, you will have the opportunity to work closely with experts to ensure our patients receive personalized services that guide them toward achieving their treatment goals.

We value a diverse, inclusive workforce and provide equal employment opportunities for all applicants and employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.



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