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Client Intake Coordinator
2 months ago
Role Overview:
The Personal Injury Intake Specialist plays a crucial role in our firm by managing a significant volume of incoming inquiries and ensuring a superior experience for potential clients.
Key Responsibilities:
- Respond to a high volume of incoming calls, delivering outstanding service to prospective clients.
- Utilize the firm's established criteria and protocols to assess each caller's unique situation accurately.
- Engage in various tasks during calls, including setting appointments and reviewing accident documentation.
- Clearly communicate the subsequent steps for potential client representation.
- Perform administrative tasks associated with client service and intake processes.
- Advocate for the firm and its services while achieving call and appointment objectives.
Qualifications:
- A Bachelor's degree is preferred, or equivalent experience in the personal injury or bodily injury sector.
- Exceptional customer service and communication abilities.
- Bilingual proficiency in Spanish is advantageous.
- Strong problem-solving skills.
Benefits:
- Competitive salary structure.
- Comprehensive medical, dental, and vision coverage.
- Life insurance provided by the firm, with options for supplemental coverage.
- Short-term and long-term disability insurance.
- 401(k) plan with employer matching.
- Paid time off, holidays, and volunteer time off.
- Reimbursement for educational and fitness expenses.
About DeMayo Law Offices:
DeMayo Law Offices is committed to equal opportunity employment and strives to deliver exceptional legal representation to clients in need. Our mission is to advocate for justice effectively.