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Youth Shelter Operations Manager

2 months ago

Monroe, Washington, United States Cocoon House Full time
Job Overview

Position: Emergency Shelter Program Manager

Organization: Cocoon House

Cocoon House is dedicated to empowering young individuals, families, and communities in Snohomish County to overcome homelessness through outreach, housing solutions, and preventative measures. We are currently seeking a qualified individual to assume the role of Emergency Shelter Program Manager. This position is responsible for overseeing the Youth Emergency Shelter Program, which offers temporary shelter for youth for a maximum of 21 days.

As the Emergency Shelter Program Manager, you will have the opportunity to:

  • Lead and mentor staff, ensuring effective support and supervision.
  • Manage the intake and exit processes for youth, ensuring that case plans are tailored to meet individual needs.
  • Ensure timely data collection and input, maintaining compliance with licensing and contractual obligations.

Key Responsibilities:

  • Recruit, interview, and train Case Managers and Residential Youth Counselors.
  • Collaborate with Case Managers, Housing Program Managers, and the Director of Youth Housing to provide cohesive support across programs.
  • Monitor staff adherence to policies and procedures, providing guidance and conducting regular performance reviews.
  • Facilitate the initial assessment and intake of youth, developing personalized goal plans that promote access to education and life skills.
  • Oversee medication management and coordinate pharmacy relations.
  • Provide supportive supervision to youth, maintaining high expectations and fostering a nurturing environment.
  • Manage daily operations and ensure facility compliance, including conducting safety drills and inspections.
  • Ensure accurate data collection and compliance with contracts and licensing requirements.
  • Be available for emergency consultations and participate in an on-call rotation.
  • Address community concerns and foster positive relationships with neighbors.
  • Adhere to mandated reporting requirements, documenting incidents and following up as necessary.
  • Support Cocoon House's commitment to equity, diversity, and inclusion, with a focus on racial equity within the program.

Benefits:

  • Comprehensive medical, dental, and vision insurance with employer contributions.
  • 403(b) retirement savings plan.
  • 21 days of paid time off accrued in the first year.
  • 10 recognized holidays.
  • Paid training and certifications, including CPR/First Aid and food handling.

Qualifications:

  • Must be at least 21 years old.
  • Bachelor's degree from an accredited institution with one year of relevant experience; or an associate's degree with two years of experience; or three years of relevant experience.
  • Minimum of one year of management experience in a supervisory role.
  • DCYF background clearance is required.
  • Valid driver's license and acceptable driving record.

Physical Requirements:

  • Effective communication skills with all clients.
  • Able to hear alarms and voices.
  • Ability to read and understand various materials.
  • Proficient in using a phone and computer for documentation.
  • Capable of lifting up to 50 pounds.
  • Ability to navigate stairs quickly in emergencies.