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Personal Injury Client Coordinator

2 months ago

Monroe, North Carolina, United States DeMayo Law Offices Full time

Opportunity at DeMayo Law Offices

We are seeking a committed Personal Injury Client Coordinator to enhance our team and deliver outstanding service to our clientele. As the initial contact for incoming inquiries, you will be instrumental in fostering a positive experience for all potential clients.

Primary Responsibilities:

  • Manage a significant volume of incoming inquiries while maintaining a professional attitude
  • Accurately apply the firm's established protocols to each caller's circumstances
  • Perform various tasks during calls, including scheduling consultations and reviewing incident reports
  • Clearly communicate the subsequent steps for potential legal representation
  • Provide straightforward explanations when the firm cannot assist a caller
  • Execute administrative tasks related to client intake and retention
  • Advocate for the firm's services and advantages
  • Achieve call and appointment objectives

Qualifications:

  • Preferred Bachelor's degree or relevant experience in the field
  • In-depth knowledge of personal injury law
  • Exceptional customer service abilities
  • Strong communication skills
  • Bilingual proficiency in Spanish is advantageous

Compensation and Benefits:

  • Competitive salary structure
  • Comprehensive health insurance plans
  • Life and disability coverage
  • 401(k) plan with matching contributions
  • Generous paid time off and holiday schedule
  • Employee education and wellness initiatives

About DeMayo Law Offices:

DeMayo Law Offices is dedicated to promoting diversity and inclusion within the workplace. If you are enthusiastic about assisting others and possess experience in personal injury law, we encourage you to consider this opportunity.