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Client Intake Coordinator
2 months ago
Role Overview:
As a Personal Injury Intake Specialist, you will be responsible for managing a significant volume of incoming inquiries and ensuring a superior experience for potential clients over the phone.
Key Responsibilities:
- Manage a high volume of incoming calls while delivering outstanding customer service to prospective clients.
- Accurately apply the firm's established criteria, protocols, and procedures to each caller's unique situation.
- Engage in multiple tasks during calls, including scheduling appointments and reviewing accident documentation.
- Clearly communicate the next steps for potential client representation.
- Perform administrative tasks related to customer service and client intake processes.
- Promote the firm's services while achieving call and appointment targets.
Qualifications:
- A bachelor's degree is preferred, or relevant experience in the personal injury or bodily injury sector.
- Exceptional customer service and communication skills are essential.
- Bilingual proficiency in Spanish is advantageous.
- Strong problem-solving skills are required.
Benefits:
- Competitive salary structure.
- Comprehensive medical, dental, and vision insurance.
- Life insurance coverage provided by the firm, with options for supplemental insurance.
- Short-term and long-term disability insurance.
- 401(k) plan with employer matching.
- Paid time off, holidays, and volunteer time off.
- Reimbursement for educational and gym expenses.
About DeMayo Law Offices:
DeMayo Law Offices is committed to providing outstanding legal representation to clients in need. We are an equal opportunity employer dedicated to making a significant impact in the pursuit of justice.
