Customer Service Representative
4 weeks ago
About the Role:
We are seeking a highly skilled Customer Experience Specialist to join our team at Mr. Rooter Plumbing of Columbus, Cleveland, and Toledo. As a Customer Experience Specialist, you will be responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and chat portals.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide accurate and helpful information to customers regarding our services and products
- Work collaboratively with our team to ensure seamless customer experience
- Meet or exceed performance metrics and quality standards
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Basic computer skills and proficiency in using customer service software
- Availability to work a flexible schedule, including evenings and weekends
What We Offer:
- Competitive salary and benefits package
- Opportunities for growth and professional development
- A supportive and collaborative work environment
- Full training and support to ensure success in the role
Equal Opportunity Employer:
Mr. Rooter Plumbing of Columbus, Cleveland, and Toledo is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
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