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Customer Service Representative
1 month ago
At Planet Fitness, we're committed to providing a superior level of customer service to our members, prospective members, and guests. As a Customer Service Representative, you will be responsible for ensuring an exceptional "Judgement Free" member experience.
Key Responsibilities:
Greet members and guests in a friendly and welcoming manner.
Answer phones in a professional and courteous way, assisting callers with a variety of questions.
Conduct beverage or merchandise purchases on the point-to-sale system.
Utilize the POS system to assist with new membership cards, change of address, and billing or payment questions.
Maintain a clean and orderly front desk area and lobby.
Additional Responsibilities:
Regularly clean and maintain the facility, including mopping up spills, trash removal, cleaning windows and mirrors, and re-racking weights.
Clean and maintain all exercise equipment and tanning beds.
Regularly clean and stock restrooms and wet areas.
Requirements:
Exceptional customer service skills.
Prior customer service experience preferred.
Must be 18 years of age or older.
Ability to talk continually in person or on the phone during shift.
Maintain physical ability to administer CPR in the event of a medical emergency.
Ability to see in normal visual range with or without correction.
Ability to hear in the normal audio range with or without correction.
Benefits:
Medical, dental, and vision insurance.
401(K) and Roth retirement savings plans.
Healthcare and dependent care flexible spending accounts.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Enhancing People's Lives:
At Planet Fitness, we're committed to enhancing people's lives with an affordable, high-quality fitness experience. We're seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand.
