Customer Service Representative
1 month ago
Oldcastle BuildingEnvelope is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Process and verify customer orders, ensuring accuracy and attention to detail.
- Communicate with internal teams to resolve customer concerns and ensure customer satisfaction.
- Perform daily reviews of work to ensure high levels of accuracy and quality.
- Assist in opening new accounts and supporting other office areas as needed.
- Minimum of one year of experience as a Customer Service Representative in an office environment.
- Associate Degree (A.A.) preferred.
- Previous experience in the Architectural Glass Industry highly preferred.
- Ability to read, analyze, and interpret general technical procedures.
- Ability to effectively present information and respond to questions from managers, clients, and the public.
- Ability to calculate figures and amounts such as discounts, proportions, percentages, area, circumference, and volume.
- Ability to apply concepts of basic algebra and geometry preferred.
Oldcastle BuildingEnvelope is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. We are committed to providing a fair and inclusive work environment for all employees and applicants.
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