Front Desk Associate

5 days ago


Lexington, Kentucky, United States Candlewood Suites Full time

We are seeking a skilled and customer-focused Front Desk Associate to join our team at Candlewood Suites. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is comfortable and enjoyable.

Key Responsibilities:

  • Welcoming guests and providing information about our hotel and local amenities
  • Anticipating and meeting the needs of our guests, building rapport and trust
  • Assisting with tasks such as confirming travel arrangements and taking messages
  • Addressing customer complaints and escalating to management when necessary
  • Recording information in our logbook daily
  • Ensuring compliance with health and quality standards

Requirements:

  • Proven experience in customer service, preferably in the hospitality industry
  • Familiarity with industry standards and best practices
  • Proficiency in English, with knowledge of additional languages a plus
  • Computer literacy and ability to learn new systems
  • A customer-oriented and professional attitude, with excellent communication skills
  • An outgoing personality and ability to work well under pressure

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