Front Desk Representative

3 days ago


Lexington, Kentucky, United States HVMG Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at HVMG. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.

Key Responsibilities
  • Welcome and serve guests with exceptional service, either in person or by phone
  • Ensure guests are checked in and out in a friendly and timely manner
  • Provide information and assistance to guests regarding hotel amenities and services
  • Handle guest complaints and resolve issues in a professional and courteous manner
  • Work collaboratively with other hotel staff to ensure seamless guest experience
Requirements

To be successful as a Front Desk Agent, you will need:

  • Basic reading, writing, and math skills
  • Ability to work nights, weekends, and/or holidays
  • Regularly required to talk, hear, and interact with guests
  • Frequently required to use hands and fingers to handle objects, tools, or controls
  • Occasionally required to walk, sit, and reach with hands and arms
Education and Experience

We are looking for candidates with:

  • High school diploma or general education degree (GED)
  • One to three months in related experience and/or training
What We Offer

As a Front Desk Agent at HVMG, you will enjoy:

  • Amazing opportunities for career advancement
  • Flexible full-time and part-time schedules
  • Up to 40% earned wages paid before payday with PayActive
  • Paid Time Off (PTO) and Paid Holidays
  • Full Healthcare Benefits (including medical, dental, and vision coverage)
  • 401k Retirement Plan with a guaranteed 4% match and no vesting
  • Hotel and Food and Beverage Discounts and Perks


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