Front Desk Associate

2 days ago


Lexington, Kentucky, United States The Manchester Hotel Full time
Job Title: Front Desk Associate

The Manchester Hotel is seeking a highly skilled and customer-focused Front Desk Associate to join our team. As the face of our hotel, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Guest Services: Respond to guest inquiries, provide information, and resolve issues in a professional and courteous manner.
  • Check-In/Check-Out: Process guest arrivals and departures, ensuring accurate and timely completion of check-in and check-out procedures.
  • Cash Handling: Manage cash transactions, process payments, and maintain accurate records.
  • Communication: Answer phone calls, respond to emails, and communicate with guests and colleagues in a clear and concise manner.
  • Teamwork: Collaborate with other departments to ensure seamless guest experiences and achieve hotel goals.
Requirements:
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with guests and colleagues.
  • Cash Handling: Knowledge of standard cash handling procedures and ability to operate a computerized cash register system.
  • Teamwork: Ability to work collaboratively with others to achieve hotel goals and provide exceptional guest service.
  • Problem-Solving: Strong problem-solving skills, with the ability to resolve guest issues in a professional and courteous manner.

The Manchester Hotel offers a dynamic and supportive work environment, with opportunities for growth and development. If you are a customer-focused and team-oriented individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.



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