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Front Desk Associate

2 months ago

Lexington, Kentucky, United States Holiday Inn Express & Suites Full time
Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Holiday Inn Express & Suites. As a Front Desk Associate, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and maintaining a clean and organized front desk area.

Key Responsibilities:
  • Greet Guests: Welcome guests with a friendly and sincere smile, using a clear speaking voice and actively listening to their needs.
  • Process Check-In/Check-Out: Complete registration process by inputting and retrieving information from the computer system, confirming guest details, and promoting hotel amenities.
  • Handle Guest Requests: Accommodate special requests, follow established procedures, and provide accurate information about hotel services and local attractions.
  • Manage Front Desk Operations: Verify and imprint credit cards, handle cash, make change, and balance the house bank. Post charges to guest rooms and house accounts using the computer.
  • Communicate Effectively: Promptly answer the telephone using a clear speaking voice, input messages into the computer, and retrieve messages to communicate with guests.
  • Resolve Issues: Close guest accounts at check-out, inquire about guest satisfaction, and resolve any issues that may arise.
  • Perform Miscellaneous Duties: Record guest comments or complaints, perform accurate arithmetic functions, and complete other job-related tasks as assigned.
Requirements and Qualifications:
  • Regular Attendance: Ensure regular attendance and punctuality.
  • Varying Schedules: Be available to work varying schedules, including holidays and weekends.
  • Hotel Rules and Regulations: Fully comply with hotel rules and regulations.
  • Education and Experience: Possess a high school diploma or equivalent, and any combination of education and experience that provides the required knowledge, skills, and abilities.
  • Physical Demands: Continuously stand and move throughout the front office area, with periods of standing exceeding 50% of the work shift.
  • Professional Appearance: Maintain a well-groomed and professional appearance at all times.