Current jobs related to Retail Operations Incident Coordinator - Farmington Hills, Michigan - Support

  • Retail Merchandise Coordinator

    1 week ago

    Farmington, Michigan, United States Marshalls Full time

    Merchandise Coordinator at MarshallsAs a key member of our team, you will play a crucial role in ensuring the sales floor is accurately stocked and visually appealing. Your attention to detail and organizational skills will be essential in maintaining our merchandising philosophy and upholding company standards.Main Responsibilities:Process and prepare...

  • Surgical Operations Coordinator

    1 week ago

    Farmington Hills, Michigan, United States Catholic Health Service Full time

    Surgical Coordinator RoleCatholic Health is a leading healthcare provider with a strong commitment to delivering exceptional patient care. As a Surgical Coordinator, you will play a vital role in ensuring the smooth operation of our central scheduling unit.Key Responsibilities:Manage tasks related to booking hospital proceduresDemonstrate excellent...

  • Retail Store Operations Manager

    1 week ago

    Farmington, Michigan, United States Burlington Full time

    Burlington Retail Front End Supervisor Job DescriptionAs a Retail Front End Supervisor at Burlington, you will be responsible for:Supervising all store functions and associates while in the role of Manager on Duty.Maximizing sales results through training, developing, and coaching direct reports.Promoting safety for both customers and associates by adhering...

  • Merchandise Coordinator

    2 days ago

    Farmington Hills, Michigan, United States Marshalls Full time

    Job Summary:As a Merchandise Coordinator at Marshalls, you will be responsible for accurately processing and preparing merchandise for the sales floor, maintaining and upholding merchandising philosophy, and ensuring a current, fresh, and fashionable store environment.Key Responsibilities:Process and prepare merchandise for the sales floor following company...

  • Retail Merchandise Coordinator

    3 weeks ago

    Farmington, Michigan, United States Marshalls Full time

    Merchandise Coordinator Job DescriptionAt Marshalls, we're looking for a skilled Merchandise Coordinator to join our team. As a key member of our operations team, you'll play a crucial role in ensuring our sales floor is always stocked with fresh and fashionable merchandise.Key Responsibilities:Process and prepare merchandise for the sales floor in...

  • Retail Customer Service Supervisor Part Time

    1 week ago

    Farmington Hills, Michigan, United States T.J. Maxx Full time

    Customer Service Excellence at T.J. MaxxAs a Customer Service Supervisor at T.J. Maxx, you will be responsible for promoting an exceptional customer experience. Your key responsibilities will include overseeing a team of Associates at the front of store, training and coaching them on personalizing the customer experience while promoting loyalty programs,...

  • Desktop Support Specialist in New Mexico

    3 days ago

    Farmington, Michigan, United States Virtual Service Operations Full time

    Opportunity Overview:Virtual Service Operations is seeking a highly motivated and career-driven individual to join our growing team as a Desktop Support Specialist in Farmington, New Mexico.In this role, you will be part of our growing relationship with one of our great clients and have responsibilities in Desktop Support, including:Providing workstation...

  • Operations Manager

    3 weeks ago

    Farmington Hills, Michigan, United States Saks OFF 5TH Full time

    Operations Lead at Saks OFF 5THAs an Operations Lead at Saks OFF 5TH, you will be responsible for overseeing the daily operations of the store, managing inventory levels, and training staff on company policies and procedures. You will also be expected to ensure excellent customer service, analyze sales data, and collaborate with management to implement new...

  • Operations Coordinator

    4 weeks ago

    Farmington, Michigan, United States Aveanna Healthcare Full time

    Job SummaryAveanna Healthcare is seeking a highly skilled Operations Specialist to join our team. As a key member of our branch location, you will be responsible for providing exceptional customer service to internal and external clients, ensuring seamless clinical operational support activities.Key ResponsibilitiesPayroll Activities:Process weekly time...

  • Department Leader

    1 month ago

    Farmington Hills, Michigan, United States Kroger Full time

    Job SummaryWe are seeking a highly skilled and motivated Department Leader - Backroom Operations to join our team at Kroger. As a key member of our backroom operations team, you will be responsible for ensuring the efficient and effective management of our backroom operations, including receiving, stocking, and inventory management.Key ResponsibilitiesLead...

  • Backroom Operations Coordinator

    1 month ago

    Auburn Hills, Michigan, United States Marshalls Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Backroom Coordinator to join our team at Marshalls. As a key member of our store operations team, you will be responsible for ensuring the efficient processing and merchandising of inventory, maintaining a clean and organized backroom, and providing exceptional customer service.Key...

  • Backroom Operations Coordinator

    1 month ago

    Auburn Hills, Michigan, United States Marshalls Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Backroom Coordinator to join our team at Marshalls. As a key member of our store operations team, you will be responsible for ensuring the efficient processing and merchandising of inventory, maintaining a clean and organized backroom, and providing exceptional customer service.Key...

  • Finance Operations Manager

    7 days ago

    Farmington Hills, Michigan, United States APL Logistics Full time

    Job DescriptionAPL Logistics is seeking a highly skilled Finance Operations Manager to support the company's finance operations for a Line of Business for Americas and EMEA regions with large-scale/complex operations. The successful candidate will be responsible for managing the budgeting, accounting, reporting, and timely billing to customers at the country...

  • Desktop Support Specialist in Farmington, New Mexico

    7 days ago

    Farmington, Michigan, United States Virtual Service Operations Full time

    Opportunity:Virtual Service Operations is seeking a highly motivated and career-driven individual to join our growing team as a Desktop Support Specialist in Farmington, New Mexico.In this role, you will be part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as:Provide Workstation Software Break...

  • Maintenance Operations Coordinator

    2 weeks ago

    Farmington, Michigan, United States EPCO Corporate Full time

    Maintenance Planner Job DescriptionEPCO Corporate is seeking a skilled Maintenance Planner to join our team. As a key member of our operations team, you will be responsible for planning and scheduling weekly maintenance work schedules for our Pipeline Systems and Station Facility.Key Responsibilities:Process work requests into work orders for assigned...

  • Operations Coordinator

    4 weeks ago

    Farmington, Michigan, United States Aveanna Healthcare Full time

    Job Title: Operations SpecialistAt Aveanna Healthcare, we are seeking a highly skilled and detail-oriented Operations Specialist to join our team. As an Operations Specialist, you will play a critical role in providing exceptional customer service to internal and external clients, ensuring seamless clinical operational support activities.Key...

  • Retail Department Supervisor

    7 days ago

    Auburn Hills, Michigan, United States TJ Maxx Full time

    Job SummaryWe are seeking a highly skilled and organized Retail Department Supervisor to join our team at TJ Maxx. As a key member of our store operations, you will be responsible for executing receiving and merchandising standards, ensuring Associates are processing efficiently and effectively, and working as a team to deliver an exceptional customer...

  • Desktop Support Specialist in Farmington, New Mexico

    3 days ago

    Farmington, Michigan, United States Virtual Service Operations Full time

    Opportunity:Virtual Service Operations is seeking a highly motivated and career-driven individual to join our growing team as a Desktop Support Specialist in Farmington, New Mexico.In this role, you will be part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as:Provide Workstation Software Break...

  • Project Manager

    3 days ago

    Farmington Hills, Michigan, United States w3r Consulting Full time

    Job Title: Project Manager - Systems Implementation SpecialistJob Summary:The Project Manager - Systems Implementation Specialist will be responsible for planning, organizing, executing, evaluating, and leading systems projects from concept through closure. This includes all aspects of system implementation, following the Project Management Office's...

  • Sales and Service Coordinator

    4 weeks ago

    Farmington, Michigan, United States LVMH Full time

    Job Title: Sales and Service CoordinatorAt Sephora, we are seeking a highly motivated and customer-focused Sales and Service Coordinator to join our team. As a Sales and Service Coordinator, you will play a key role in providing an exceptional shopping experience for every client.Key Responsibilities:Support all aspects of sales and service initiatives,...

Retail Operations Incident Coordinator

2 months ago

Farmington Hills, Michigan, United States Support Full time

Welcome
We invite you to discover the exceptional culture, talented individuals, rewards, and opportunities that make our organization unique. Make your next career decision a confident one.

Qualifications
Bachelor's Degree or 4 years of relevant experience in IT, Business Continuity, Communication, and/or Banking Operations.
7 years of experience in Finance, Regulatory, and Compliance.
7 years of experience in Retail Banking.
7 years of experience with Banking Center technology and applications.
5 years of experience in Data tracking, analytics, and reporting.
5 years of proficiency in Microsoft Excel.
3 years of Project Management experience.

Job Description
The Retail Banking Incident Manager oversees the lifecycle of all unforeseen disruptions, malfunctions, and quality issues related to applications, hardware, infrastructure, or facilities affecting the Retail Banking sector.

The primary objective is to adhere to incident management protocols and act as a liaison between the incident response team, various Business Units, and banking centers.

The Incident Manager will compile statistics, KPIs, and trend reports, identify issues through thorough reviews, and focus on process optimization while collaborating with other business unit incident management teams to ensure all protocols are meticulously followed.

Position Responsibilities

  • Incident Management
    Oversee the incident management process for the Retail Banking sector.
    Triage incidents, evaluate their impact on the Retail Banking sector and Banking Centers, and accurately represent the consequences to ensure proper prioritization.
  • Gather and provide data to aid in troubleshooting and remediation efforts.
    Understand downstream impacts concerning risk, compliance, and customer service.
  • Support Technology & Operations in resolving incidents swiftly and effectively.
    Serve as a point of escalation for technical and general troubleshooting issues.
    Provide second-line support for incident management challenges related to select applications.
    Offer support in a 24x7 data center and/or 24x7 on-call capacity.
  • Act as a representative for the Retail Banking sector on the National Business Continuity Planning Team.

Reporting and Analytics
Track incidents and create dashboards to monitor issues.
Utilize reporting to identify trends or highlight recurring problems.
Establish and manage a resource repository.

Process Mapping and Improvements
Analyze, create, and/or enhance alternative processes for use during outages.
Participate in and provide consulting and planning guidance for both short-term and long-term strategies to meet ongoing business and operational needs.
Identify and assess projects/programs/initiatives and design processes that improve and rationalize existing and upcoming solutions.

Communication
Alert and update Senior Management.
Communicate with frontline staff and stakeholders.
Provide concise updates to ensure awareness.

Work Hours
Standard business hours.

About Us
We recognize that our employees are vital to our overall success, and we are committed to investing in their future.

We offer a comprehensive Total Rewards package designed to acknowledge and reward individual performance while supporting health, well-being, development, and security for our colleagues and their families.

The Total Rewards package includes cash compensation, development opportunities, and flexible benefit programs tailored to meet individual needs today and in the future.

We take pride in offering benefits such as health and welfare programs, robust retirement benefits, and generous paid time off.

Eligible employees and their family members can participate in medical, dental, and vision benefits, 401(k) and pension plans, income protection benefits such as life insurance, AD&D, and supplemental health programs to cover unexpected healthcare expenses.

We also provide various time-off programs for vacation, sick leave, disability, and parental leave. Eligibility for certain programs may vary based on employment status and tenure.

Upon offer, a comprehensive background and fingerprint check will be conducted.

NMLS certification requirement:
Where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.

We are proud to be an Equal Opportunity Employer, committed to workplace diversity.